Inamo - Operations City Lead

Operations City Lead (8-15 yrs)

About Inamo:

Inamo is Indias first full-stack Quick Commerce Enablement company, helping leading brands and quick commerce platforms build, scale, and optimize their operations. We work with brands including Zepto, Amazon Now, Myntra M-Now, Flipkart Minutes, Purplle.com, and others, providing end-to-end solutions across dark store management, last-mile delivery, workforce management, and technology-driven operations.
Headquartered in Mumbai, Inamo is a rapidly growing startup that combines operational expertise, technology, and data-driven decision-making to help businesses scale efficiently. We offer an entrepreneurial environment where employees take ownership, solve real business challenges, and make a direct impact on the future of quick commerce in India.
Key Responsibilities:
- Lead and manage all logistics operations of the dark stores within the city
- Ensure on-time delivery performance, order accuracy, and customer SLAs are consistently met
- Monitor daily operational KPIs and drive corrective action where needed
- Recruit, mentor, and manage a cross-functional team including operations managers, fleet supervisors, and contract employees
- Build a performance-driven culture with clear accountability at every level
- Own the city-level P&L, including revenue targets, cost control, and profitability
- Identify and implement cost optimization initiatives across productivity, manpower, and infrastructure
- Collaborate with cross-functional teams to onboard new clients and expand operational capacity
- Identify opportunities to grow market share and improve network coverage within the city
- Serve as the primary point of contact for city-level escalations from clients, partners, and internal teams
Qualifications & Skills:
- 5+ years of experience in Operations within Quick Commerce, E-commerce, Logistics, Retail, or Supply Chain, with proven experience managing multiple dark stores or city-level operations.
- MBA/Postgraduate in Supply Chain Management, Operations, Logistics, or a related field is preferred.
- Strong expertise in driving operational excellence, team leadership, workforce planning, KPI management, and process optimization in high-growth environments.
- Prior experience as a Cluster Manager, City Lead, or similar leadership role in the Quick Commerce industry is highly preferred.
Who Should Apply:
- Individuals seeking a high-ownership, high-reward role with real operational depth
- Professionals who thrive in challenging environments, enjoy building from the ground up, and stay effective amidst ambiguity and rapid change
- Leaders who are hands-on, decisive, and motivated by solving complex on-ground problems at scale
What to Expect:
- A purely meritocratic culture where growth and rewards are driven solely by performance, not tenure, hierarchy, or benchmarks
- A meteoric growth path for star performers, including opportunities to take on expanded responsibilities and gain exposure across multiple functions