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Job Description
We are looking for a dynamic professional to manage a P&L role focused on delivering a world- class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs- driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.
About:
- Drive business growth for both topline and bottom- line in the Zone.
- Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
- Ensure timely delivery of services, maintaining high standards for client satisfaction.
- Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.
- Establish a robust system for maximizing customer retention.
- Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences.
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Experience & Education:
- MBA graduate with strong academics
- 7+ yrs. of experience in Sales / Servicing / Retention
- Preference for candidates with team handling experience of 100+ team members in last 4yrs
Skills
SalesClient ServicesP&LSales HeadP&L HeadSalesCustomer RetentionCustomer SatisfactionUpsellingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
IndiaMART InterMESH Limited is a pioneering force in the Indian e-commerce landscape, primarily focused on B2B (Business-to-Business) operations. Established to facilitate a seamless connection between buyers and suppliers, it has grown to become the largest online B2B marketplace in India. With a vast array of products and services spanning various industries, IndiaMART caters to millions of users by offering a platform for small and medium-sized businesses to sell their goods and services across the country. The platform's innovative technology simplifies business procurement and sales processes, making it accessible and efficient for businesses of all sizes to reach wider markets. Through its commitment to fostering the growth of the Indian SME sector, IndiaMART InterMESH Limited plays a crucial role in the digital transformation of traditional business practices, promoting greater economic inclusion and opportunity.
Important dates & deadlines?
Application Deadline
01 Dec 25, 04:59 PM IST
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IndiaMART - Assistant Vice President
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