Desktop Support Engineer

We are seeking a proactive and detail-oriented L1 Desktop Support Engineer to provide first-level technical support for end-users. The ideal candidate will troubleshoot hardware and software issues, assist with IT service requests, and ensure a seamless user experience by resolving technical problems promptly.

• Respond to incoming IT service requests via phone, email, or ticketing systems.
  
• Provide basic troubleshooting for hardware, software, and network connectivity issues.
  
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
  

• Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
  
• Assist users with password resets, account unlocks, and other access-related queries.
  
• Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.
  

• Log incidents, solutions, and updates in the ticketing system.
  
  
  
• Create and maintain support documentation and knowledge base articles.
  

• Perform routine system updates, patches, and antivirus management.
  
• Monitor and maintain equipment inventory, including tracking assets.
  

• Provide guidance and training on basic IT processes and system usage.
  
• Support onboarding by setting up workstations for new hires.
  

• Customer-focused attitude with excellent interpersonal skills.
  
• Attention to detail and strong organizational skills.
  
• Ability to work independently and as part of a team.
  

• On-site or hybrid support.
  
• May require occasional lifting of IT equipment and the ability to travel between office locations if needed.
  

• Education: Diploma or Bachelors degree in Computer Science, IT, or related field (or equivalent experience).
  
• Experience:
  
• 02 years of experience in IT support or help desk roles.
  
• Familiarity with desktop operating systems, common office software (e.g., Microsoft 365), and basic network troubleshooting.
  
• Skills:
  
• Strong problem-solving and communication skills.
  
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  
• Basic understanding of ITIL framework is a plus.