IndusInd Bank - Product Manager

About the Digital Business Unit at IndusInd:
The mandate of the Digital Business Unit at IndusInd Bank is as follows:
- Building customer centric products with human centered design principles for retail Individual and micro, small and medium enterprise (MSME) customer segments
- Build innovative products and propositions backed with problem solving mindset to discover and solve latent needs of customers
- Build Embedded Finance (Banking as a Service) applications
- Ensure designs are highly available, highly modular, highly scalable and highly secure
- Drive digital business

Some of the applications managed by the Digital Business Unit include IndusMobile (bank's mobile app for retail individual clients), Indusnet (net banking application of the bank), IndusMerchantSolutions app, Whatsapp Banking, Chatbots, easycredit for Individuals, easycredit for Business Owners, savings, current account and fixed deposit online platforms. There are many more innovative digital products and solutions in pipeline
The unit's objectives are three fold - (a) Drive better customer experience and engagement (b) transform existing lines of businesses and (c) build new digital only or banking as a service led digital business models
About the Role:
We are seeking a highly motivated and experienced Product Manager to join our team. The ideal candidate will be responsible for owning the product roadmap, designing customer journeys, and ensuring compliance with regulatory requirements. The candidate must possess a strong background in Fintech/Bank/NBFC with expertise in business lending products. This is a cross-functional role that requires collaboration with various departments to capture clear requirements and drive product enhancements.
The successful candidate will also be responsible for keeping stakeholders updated and conducting market research to identify new opportunities for product improvement.
Responsibilities:
1. Ownership of Product Roadmap: Develop and maintain the product roadmaps for digital sourcing of Business Loans, ensuring alignment with company objectives, customer needs, and regulatory requirements.
2. Design Customer Journey: Design/Optimize seamless and intuitive customer and RM journeys based on customer voice, UI/UX best practices, A/B testing and product metrics to enhance the overall experience.
3. Expertise in Lending: Utilize in-depth knowledge of business loan products to drive product innovation and development. Understand the lending process and the internal and external integrations required for delivering customer journeys.
4. Experience: Possess 4-9 years of experience in B2C or B2B setup within Fintech/Bank/NBFC, with a proven track record of delivering successful lending products.
5. Knowledge of Products/Frameworks: Familiarity with Account Aggregator, GST Systems, underwriting processes, credit policy, BRE implementation, risk assessment frameworks and A/B testing.
6. Stakeholder Communication: Keep all stakeholders (including Senior Management) informed about product updates, milestones, and changes throughout the product lifecycle.
7. Cross-Functional Collaboration: Work closely with engineering, marketing, growth, sales, credit, and operations teams to gather requirements and prioritize features.
8. Regulatory Compliance: Stay current with regulatory requirements and ensure products comply with all applicable regulations.
9. Market Research: Conduct market research to identify trends, competitors, and opportunities for product enhancements, and translate findings into actionable insights.
Qualifications:
- 4-9 years of experience in product management within the banking or fintech industry, specifically in business lending