CSM II Bangalore II DoSelect

About Info Edge

Info Edge is the parent company of established brands like naukri.com, 99acres.com, shiksha.com, jeevansathi.com, and many others. At Info Edge, our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About Doselect;

DoSelect was founded in 2015 with the goal of providing decision makers with skill intelligence to help them make data-driven decisions throughout the employment lifecycle. With our solutions, we now assist over 4000 organizations in overcoming their most complex human capital challenges.

Role Overview

We are seeking a proactive and commercially savvy Customer Success Manager (CSM) to drive product adoption, ensure customer value realization, and own the full renewal lifecycle. This role requires a strategic thinker who can align with executive stakeholders, deeply understand customer objectives, handle commercial conversations confidently, and proactively mitigate churn risks. The ideal candidate is equal parts relationship-builder, strategist, and commercial negotiator.

Key Responsibilities:

Customer Adoption & Value Realization

• Own post-sales customer lifecycle from onboarding through renewal. Drive product adoption, usage expansion, and measurable business outcomes.
• Develop and execute customer success plans aligned to customer objectives.
• Conduct regular business reviews (QBRs) with key stakeholders. Identify expansion opportunities and partner for upsell/cross-sell motions.

Renewal Ownership & Commercial Responsibility

• Own and drive the full renewal cycle to ensure on-time renewals. Forecast renewals accurately and manage churn risk proactively.
• Lead commercial conversations including pricing discussions, contract negotiations, and objection handling.
• Navigate budget constraints and procurement processes effectively.
• Protect and grow ARR within assigned accounts.

Executive Alignment & Stakeholder Management

• Build trusted relationships across business and executive stakeholders.
• Drive executive alignment on value realization and long-term partnership strategy.
• Translate customer business goals into measurable success outcomes.
• Act as the voice of the customer internally, influencing product and roadmap decisions.

Risk Management & Escalation Handling

• Identify churn signals early and create mitigation strategies.
• Lead critical escalations with a calm, solutions-oriented mindset.
• Collaborate cross-functionally (Product, Support, Finance) to
  resolve issues.

• Customer Success / Account Management within a SaaS environment.
• Proven experience owning renewals and driving ARR retention.
• Strong commercial acumen with experience handling pricing and contract negotiations.
• Experience engaging C-level and executive stakeholders.
• Ability to conduct executive business reviews independently.
• Strong objection-handling and conflict-resolution skills.
• Analytical mindset with the ability to interpret usage data and translate into action.
• Excellent communication, presentation, and negotiation skills.

Preferred Qualifications

• Experience in high-growth SaaS environments.
• Familiarity with CRM tools (e.g., Salesforce).
• Experience managing enterprise and mid-market accounts.

Why Join Us:
This is a unique opportunity to work on innovative and disruptive technology driven business
solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.