Product Support Analyst, Senior (LN Finance)

We are seeking a skilled and motivated ERP Support Analyst to join our Global LN Finance Support Team. This team plays a critical role in supporting a wide customer base across APAC, the Middle East, and parts of Europe. As our LN customer base continues to grow on the cloud, this role is essential to maintaining high-quality support and ensuring customer satisfaction.
Key Responsibilities:
* Gain a deep understanding of LN product functionality and its real-world business applications.
* Simulate and troubleshoot reported issues in customer environments and internal cloud tenants.
* Collaborate with customers and internal stakeholders (Development, GPS, CloudOps, IMS) to resolve technical and functional issues.
* Provide expert guidance and support to customers on LN Finance modules.
* Contribute to team success by sharing knowledge and fostering a collaborative work environment.
* Be flexible and available to work in shifts as per business requirements.
Preferred Qualifications:
* 6+ years of experience in ERP systems such as LN, SAP, or Oracle Apps.
* Strong understanding of finance processes and ERP workflows.
Basic Qualifications:
* CA Inter / CMA Inter / MBA in Finance
or
* Engineering background with relevant ERP experience
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesnt just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, youre not just building a career. youre helping to build whats next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
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