WD_Service Design_Q1FY26_JL4

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• We are looking for a driven Service Design Lead who thrives on solving complex challenges
• You are a strategic thinker always on the lookout for interesting insights to bring the work and thinking to the next level and you take a holistic approach and inspire those around you to look at end to end human experience beyond simply a product being created
• The role reports into WongDoody s Head of Service Design in Inida
• The ideal candidate for this role is a true practitioner who is adept at engaging clients from c suite to product owners on how service design and human centric strategic thinking can help solve their challenges
• You must be comfortable with leading workshops with clients collaborating with designers developers and BAs and planning and executing research
• As a Service Design Lead you will play a critical role in shaping and improving the end to end experiences for our customers by leading service design initiatives across the organization
• You will be responsible for developing and implementing service design strategies that align with business objectives and customer needs
• This role requires a deep understanding of design thinking human centered design principles and the ability to collaborate effectively with cross functional teams to drive innovation and excellence in service delivery

Key Responsibilities:

• 
  Lead on a global adoption programme for a large complex client including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience business processes technology and data
• Lead and or support cross functional teams including Strategy Product Design Development BA etc
• and partners to deliver top quality strategic and creative outputs on projects and accounts
• Develop advocate for and execute the appropriate approaches or delivery methods to best address different contexts and requirements including measuring and evaluating outcomes
• Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables
• Help teams to manage and visualise outcomes prioritise work and adhere to agreed project priorities and scope
• Own and grow client relationships
• Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables
• Inspire the team and the client to push thinking further and to consider taking on a more daring audacious and innovative direction
• Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product
• Contribute to the development of service design practice tools methodologies and applications and inspire innovative approaches and techniques

Technical Requirements:

• Foundational Service Management Service Design

Additional Responsibilities:

• Experience working at leading digital agencies within a senior level Service Design Experience Strategy or UX role
• A strong portfolio of complex digital experiences that demonstrates applied experience of service design methodologies
• Excellent communication and stakeholder management skills including being able to foster collaboration explain rationale align and persuade stakeholders drive conversations and build client relationships
• The tendency to thrive in an action in a fast paced sometimes ambiguous environment
• A solid understanding of other disciplines such as client engagement technology delivery UX and strategy needed to create brilliant experiences
• A proactive can do attitude sense of humour and a desire to drive the business forward

Preferred Skills: