Manager/Lead - Learning & Development

Incedo is a US-based consulting, data science and technology services firm with over 4,000 people helping clients from our offices across US, Canda, Latin America, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, wealth management, banking, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment.

Job Summary:

- We are looking for a dynamic and experienced Learning & Development professional to lead the design, execution, and evaluation of impactful learning programs across the organization. This role demands strong program management, instructional design capabilities, and the ability to work collaboratively with stakeholders across departments.
Key Responsibilities:

1. Learning Needs Analysis:

- Conduct assessments using surveys, interviews, and performance data to identify current and future
training needs aligned with hiring and workforce planning.
2. Program Management:

- Own end-to-end learning programs from needs analysis, content design, stakeholder alignment,
delivery setup, execution, and impact mapping.
3. Build for Delivery:

- Utilize blended learning methods such as classroom training, e-learning, workshops, and simulations
to drive effective delivery.

4. Content Development:

- Apply instructional design principles and adult learning theory to develop relevant and engaging
content, including manuals, decks, e-learning modules, videos, simulations, and assessments.
5. Team Leadership:

- Guide and mentor L&D team members in managing existing programs effectively and serve as a
support layer to the L&D Head.
6. Analytics & Impact Measurement:

- Leverage data analytics to provide actionable insights, assess program effectiveness, and drive
continuous improvement.

7. Stakeholder Collaboration:

- Partner with cross-functional teams, business leaders, and SMEs to ensure learning programs meet
organizational goals.
8.

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Compliance & Resource Management:

- Ensure programs adhere to ISO principles and audit standards, particularly in quality and
information security.
9. Trends & Innovation:

- Stay abreast of evolving technologies and learning trends, with a focus on Cloud, AI, and GenAI.
Align programs with industry standards and certifications.

Must-Have Qualifications & Skills:

- Bachelors degree in Information Technology, Human Resources, Education, or a related field.

- Experience in LMS implementation and management.

- Strong understanding of IT systems, tools, and infrastructure.

- Excellent communication, stakeholder management, and presentation skills.

- Certifications in GenAI, Project Management, or other relevant domains.

- Strong familiarity with emerging technologies and modern learning tools.

- Ability to independently analyze training needs, define KPIs, and measure learning outcomes.
We are an Equal Opportunity Employer