HR Business Partner - BPO

HR Business Partner (US Shift)
MANDATORY ASK:
6-8 YEARS OF OVERALL & RELEVANT EXPERIENCE IN HRBP / HANDS ON & STRATEGIC THINKER / OPEN TO WORKING US SHIFT - 5.30 PM ONWARDS
JOB DESCRIPTION:
- We are seeking an energetic and proactive HR Business Partner (HRBP) with a minimum of 6 plus years of experience in the BPO industry. The HRBP will serve as a key liaison between the HR department and operations teams, driving people strategies, improving employee experience, and ensuring alignment of HR practices with business goals in a high volume, fast-paced environment.
Key Responsibilities:
- Act as a strategic HR partner to BPO operations teams, understanding business needs and providing HR guidance.

- Manage end-to-end employee lifecycle processes, including onboarding, engagement, retention, and exit formalities.
- Handle employee relations and grievance management with a fair and balanced approach.
- Collaborate with talent acquisition teams to ensure timely and quality hiring based on workforce planning.
- Monitor and drive employee engagement activities to improve morale and reduce attrition.
- Support performance management cycles, including appraisals, feedback, and goal alignment.
- Track and analyze HR metrics such as attrition, absenteeism, and productivity to identify trends and take proactive actions.
- Ensure compliance with labor laws, HR policies, and statutory regulations.
- Conduct regular floor walks, skip-level meetings, and feedback sessions to maintain employee connect.
- Support learning and development initiatives to up skill and retain talent.
Qualifications:

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- Master's degree in human resources, Business Administration, or related field.
- Minimum 6 years of HR experience in a BPO or similar high-volume environment.
- Strong understanding of HR operations, employee engagement, and labor laws.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Ability to manage multiple stakeholders and work under pressure.
- Proficiency in HR systems, MS Excel, and reporting tools.
Preferred Skills:
- Experience in handling night shift or 24x7 operations.
- Exposure to HR analytics and data-driven decision making