85+ Applicants
Posted: 8 months ago
2-6 years
Indore,
Madhya Pradesh
Work from Office
Posted: 8 months ago
|
Applicants: 85+
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- As a Client SLA Manager, your role will involve managing clients" SLAs around productivity, quality, and turnaround time. This includes reviewing daily reports, call barging, and note reviews to ensure adherence to SLAs. You will also be responsible for ensuring attendance, shift adherence, and daily productivity of the team.
Your key responsibilities will include:
- Becoming the process expert and resolving complex scenarios and doubts
- Interacting with US clients on daily progress, escalations, and exception scenarios
- Proactively identifying process improvement opportunities and devising short-term and medium-term solutions
To be successful in this role, you must possess:
- Strong work ethic, discipline, and attention to details
- Strong spoken and written communication skills
Looking to get Placed? Try our Placement Guarantee Plan
- Ability to work in US shifts
- US Healthcare voice background is an advantage, although not mandatory
- Ability to read data trends, utilize the right data for presenting ideas, and challenge the status quo
If you are looking for a challenging role where you can contribute to process improvements and client satisfaction, this position may be the right fit for you.,
Skills
Process ExpertData AnalysisDisciplineUS Healthcare Voice BackgroundStrong Work EthicAttention To DetailsAbility To Work In US ShiftsSpoken Communication SkillsWritten Communication SkillsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
01 Nov 25, 11:25 AM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
