Insight Analyst

Are you an insights wizard? Can you work your practical analytical magic with strong emphasis on creating and implementing quantifiable solutions? We have an amazing opportunity for an experienced and highly analytical Insights Analyst to champion the delivery of insights as well as develop insight models and strategies.

Join our fun-loving community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

If you have the right skills, experience and attitude, then this could be your dream job. You will need to work well under pressure, keeping you cool under tight deadlines in a fast-paced environment to succeed in this role.

We want someone with more than just a proven track record of experience, someone who is passionate about big data and effective ways of working. You will need to be future thinking and passionate but also understand the needs of our business and how data and analytics drives true value through everything we do.

What you’ll be doing

• Delivering innovative value adding analysis and insights


• Managing insight analysts in line with agreed objectives and targets, whilst maintaining a dynamic and creative environment


• Delivering an exceptionally high level of objective insights based advice based on analytics to guide account strategies and tactics


• Delivering analytical outputs and presentations to internal and external clients
  


• Working in partnership with clients to ensure the analysis to deliver analytical results, driving strategy and ensuring analytics deliver to business plans


• Taking analytical recommendations and supporting implementation of them into operations, working with stakeholders to deliver solutions that drive tangible improvements


• Working closely with the BI and Solutions Teams to ensure opportunities are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviours


• Proactively identifying opportunities to improve the drivers of cost and revenue through analysis of trends, KPIs, root cause and other applicable analytical techniques

What you’ll need

• Degree level qualification in science or mathematics (Advantageous)


• Customer management experience (Preferred)


• Contact centre and channel analytical experience (Advantageous)


• Excellent numeracy, written, communication, planning, organisational, problem solving, time management, people management, prioritisation and influencing skills


• Demonstrable logical thought process as well as methodological approach to problem solving and analytics

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• Proven understanding of fundamental statistical analytical techniques


• SQL coding skills and process analytical skills such as Six Sigma or Prince 2 (Advantageous)


• Experience in using BI and analysis tools (PowerBI, SQL, SAS, SPSS, Portrait, Qlikview or similar) to manipulate and analyse large volumes of data


• Salesforce experience would be advantageous


• Understanding and practical use of segmentation and predictive modelling techniques


• Experience in analysis of unstructured data such as speech, text and web data (Advantageous)


• Project management experience (Advantageous)


• The ability to make complex analytics simple to understand to our stakeholders


• Proven track record in effectively supporting change management initiatives (Preferable)

Take this opportunity advance your career with our collaborative team of game-changers.