89+ Applicants
Posted: 2 years ago
0-2 years
Delhi, Delhi, India
Work From Office
Posted: 2 years ago
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Applicants: 90+
Job Description
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Job Description
Roles And Responsibilities
Desired Candidate Profile
- Take ownership of customers issues and follow problems (RCA) through resolution.
- Identify and assess customers needs, clarify information and provide solutions and alternatives wherever applicable.
- Review and identify the root cause for all escalated service requests and evaluate escalation performance metrics.
- Resolve issues related to NEFT, IMPS, AEPS Cashout, and transactions with the help of Internal departments, Banks, NPCI and RBI within defined SLA.
- Handle high-level escalations, Grievance Redressal helpdesk and resolve those cases within TAT.
- Coordinate with service providers of various services- DMT, AEPS, Recharge, BBPS, etc
- Update and maintain escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly.
- Manage tools and software including CRM that facilitate customer success
- Responsible for communication with banks and merchants.
- Knowledge of processes and procedures that affect dispute processing
- Check documents related to chargeback queries and revert the concerned stakeholders regarding the same
- Entering chargeback-related data in databases and maintaining accurate chargeback records.
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- Experience in the fintech/banking Industry will be preferred. Freshers are also considered.
- The candidate should be interested in the operations profile.
- Willingness to learn and operate the different platforms within the system.
- Experience in the chargeback domain is preferred.
- Ability to work both independently and in a team environment.
- Excellent communication skills (written + verbal) and ability to manage emails and conversations clearly and logically.
Skills
BankingBanking OperationsImpsOperationsChargebackNeftCommunication SkillsCrmFintechSoftwareIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
06 Jun 24, 11:23 AM IST
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