Intellicus Technologies - Strategic Account Manager

Education: B./ MS / BE/ B.Tech / MBA.
Experience: 8-15 Years.
Location: Indore, Noida, Bangalore.
Technology exposure: Big data OLAP, OLAP, Data Engineering, Data warehousing, ETL.
Key Responsibilities
- Own the post-sale relationship with assigned accounts, ensuring high levels of satisfaction and retention.
- Serve as the primary point of contact and trusted advisor to customers.

- Understand customer goals and align product usage to deliver value.
- Identify upsell/cross-sell opportunities and close them.
- Collaborate with product and support teams to address customer needs and advocate for customer priorities.
- Conduct regular business reviews and performance check-ins.
- Track key metrics (account growth, retention, adoption, usage, engagement) to manage account health.
Requirements
- Experience in Banking and Financial industry (large banks).
- 3-5 years of experience in account management, customer success, or a client-facing role in a product/SaaS company.
- Strong communication, relationship-building, and problem-solving skills.
- Experience working with cross-functional teams and managing multiple accounts.
- Ability to understand technical products and translate customer needs to internal teams.
Nice to Have
Exposure to B2B SaaS environments.
Ability to analyze customer data and derive insights.
Technology exposure: Big data OLAP, OLAP, Data Engineering, Data warehousing, ETL.