Truemeds - Senior Manager - Control Towers

Supply Chain Operations Manager
Role Summary : Oversees the day-to-day functioning of the Control Tower, ensuring efficient monitoring, incident resolution, and team coordination.
Control Tower Overview:
CT is the central control tower for Operations Execution across the warehouse network, supporting various operational flows in a fulfilment center across the network. Control Tower Team is the central owner to monitor and track business-critical metrics through escalation, resolution, and documentation model. CT team plays a critical role in ensuring the smooth functioning of Truemeds Fulfilment center network and thereby has direct impact on operations ability to serve customers on time.
Purview of Control Tower Supply Chain Operations Manager:
Control Tower manager works across the network in a cross-functional environment with IB, OB, and dispatch team of FC, central procurement and logistics to track and monitor the daily performance, process flows, productivity and quality parameters. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Provides timely resolution to the issue in hand by researching, comparing with the thresholds defined and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience and process excellence without compromising on time.
Key job responsibilities:
Responsibilities include, but are not limited to
Real-Time Monitoring:
- Continuously monitor warehouse operations, including inventory levels, order processing, and shipping activities, to ensure efficiency and accuracy.
- Utilize warehouse management systems (WMS) and other technological tools to track performance metrics and identify potential issues.

Issue Resolution:
- Identify, investigate, and resolve operational issues and bottlenecks in real-time.
- Escalate critical issues to the Warehouse Control Tower Lead and other relevant personnel as necessary.
Coordination And Communication:
- Maintain clear and effective communication with warehouse staff, management, and other departments to coordinate activities and ensure alignment.
- Provide timely updates on operational status, potential disruptions, and resolutions.
Data Analysis and Reporting:
- Analyze data from various sources to assess warehouse performance and identify trends or areas for improvement.
- Prepare and present regular reports on key performance indicators (KPIs), such as order accuracy, turnaround times, and inventory levels.
Process Optimization:
- Assist in the development and implementation of strategies to optimize warehouse processes and enhance operational efficiency.
- Participate in continuous improvement initiatives, leveraging data insights and feedback from warehouse staff.
Compliance And Safety:
- Ensure adherence to safety regulations, company policies, and standard operating procedures within the control tower and the broader warehouse operations.
- Promote a culture of safety and compliance among warehouse staff.
Support Technology Integration:
- Assist in the integration and utilization of advanced technologies and systems within the warehouse.
- Ensure accurate data entry and maintain data integrity within the control tower systems.
Documentation And Record-Keeping:
- Maintain accurate and up-to-date records of all control tower activities, issues, and resolutions.
- Ensure documentation is readily accessible for audits and reviews.
Qualifications:
- Bachelor's degree in engineering, Mathematics, Statistics or related technical degree
- 3-5 years experience preferably in a control tower operations or Fulfilment Centre Central operations.
- Proficiency in MS Office tools such as Excel, Power Point is mandatory
- Proficiency in SQL is mandatory.
- Immense sense of ownership and execution excellence.
- Excellent analytical, problem-solving, presentation and communication skills.
- Demonstrated ability to work in a rigorous fast-paced environment with multiple senior stakeholders.