Receptionist

Description
JOB DESCRIPTION: Receptionist
Job Title
Receptionist
Department
Support Team
Reports To
Senior Receptionist
Direct Reports
No
Job Scope
Positioned within the Support Team, the Receptionist is the first point of contact within the school. The role holder requires a combination of exemplary customer service, precise facilitation of communication and administration support to reflect a reputable image of the school.
EC/ISP Principles
Begin with children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the wellbeing of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
Main Duties & Responsibilities
This is not an exhaustive list of all duties and responsibilities.

• Greet visitors, parents and students in a professional and respectful manner via phone, email and in person.
• Direct and respond to a wide range of inquiries and requests from internal and external customers, providing accurate and up to date information.
• Operating the school’s main switchboard, transferring calls and taking and delivering messages with sufficient levels of detail.
• Facilitation of communication, in a timely manner, between students, teachers, administrators and support teams. Directing concerns, complaints and compliments to the relevant personnel or departments.
• Maintaining accurate school records including calls, visits, staff and student registers and school operations.
• Attendance administration including tracking and recording absence and punctuality (in line with school and KHDA policy), following up on unknown absences, informing relevant departments and updating ISAMS database.
• Utilising absence data to identify irregularities and alerting SLT and HoY to trigger action.
• Ensure accurate approvals and recording procedures for student late arrival or early leave.
• Support with the coordination of events, celebrations and meetings including, room booking organising refreshments and invitations.
  
• Providing administrative support to the Whole School Leadership Team including reviewing and updating processes, documents, policies and actioning requests for facilities, catering and transport bookings.
• Act as the conduit between the academic team and student visits to Clinic.
• Develops a positive, welcoming and caring environment whilst exhibiting a high standard of professional conduct.
• Responds to students’ needs such as attending to those that are sick or hurt.
• Maintain school stationery inventory and supplies and support with the coordination of stock orders.
• Maintain positive relationships with all members of the team.
• Receive and record deliveries, arrange courier collections and maintain records.
• Organise annual staff and student photographs.
• Perform any other adhoc functions as requested by the Whole School Leadership Team.
• To have due regard for safeguarding and promoting the welfare of children and young people and to follow child protection procedures adopted by The English College
• To execute the designated fire and lockdown evacuation role as outlined in the school’s policies and review and maintain associated resources regularly i.e. staff lists, registers etc.
  

Other Duties And Responsibilities

• Any other duties as assigned by the Senior Receptionist and/or the Principal.
  

Person Specification
Qualifications And
related Experience

• Good standard of education including English & Mathematics.
• Experience of working in a customer facing role delivering excellent customer service.
• Experience in a school based environment.
• Experience of iSAMS system.
• Experience in general office administration.
• I.T. proficiency including Microsoft & Google suite
• Be able to provide an ICPC and a UK enhanced DBS or equivalent police check.

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Competencies: Knowledge, Skills & Abilities

• Ability to communicate clearly and effectively, both written and verbally.
• Strong interpersonal skills.
• Planning and organising skills to anticipate, prioritise and manage a variety of tasks.
• Excellent attention to detail and production of accurate work.
• Ability to work flexibly and effectively under pressure to maintain deadlines.
• Ability to deal positively with regular interruptions.
• Understanding of statutory requirements including Safeguarding, Child Protection, Equal Opportunities, Health & Safety and Inclusion
  

Competencies: Behavioural

• Customer focused.
• Ability to work collaboratively as part of a team and effectively independently.
• Adaptable, approachable and empathetic.
• Presents drive and commitment that inspires others.
• High standards of dress, punctuality and attendance.
• Courteous and professional demeanour.
• Ability to work with minimal supervision and use initiative.
  

Safeguarding Statement
The English College and ISP are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
Review & Declaration
This job description is subject to review by WSLT, in collaboration with the post holder to ensure that it is kept up to date and relevant. Any changes will be implemented after consultation with the post holder.
Date
Employee Name:
Signature
v2 11.2023 ISP