HR Service Excellence Specialist - Workflow Emphasis

Interpublic Group (IPG)

Human Resource (HR)/ Talent Acquisition

121+ Applicants

Posted: 7 months ago

3-7 years

All India

Work from Office

Posted: 7 months ago

Applicants: 121+

Job Description

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Job Description

As an HR Service Excellence Specialist - Workflow Emphasis, you play a crucial role in optimizing HR service workflows at the APAC Shared Services Center. Your responsibilities include monitoring, auditing, and improving workflow routing, automation paths, and service fulfillment to ensure excellence in SLAs, user experience, and operational efficiency.
Key Responsibilities:
- Track SLAs and workflow metrics for consistent, high-quality service delivery.
- Analyze workflow data to identify process inefficiencies and improvement opportunities.
- Maintain and update workflow configurations in platforms like Workday and Helix.

- Audit user profiles to maintain data integrity and workflow alignment.
- Collaborate with HR, IT, and Change teams to address workflow and system issues.
- Provide support for UAT and testing of new workflow designs or updates.
Qualification Requirements:
- Minimum 3 years of experience in shared services or HR Operations with exposure to workflow/approval chains.
- Ability to analyze workflow data and implement service improvements or escalation paths.

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- Proficiency in HCM and service management systems, with a preference for Workday and Helix.
- Skilled in SLA tracking, data validation, and audit report preparation.
- Understanding of shared services workflow logic, including routing rules, notifications, and automation triggers.
- Experience in reviewing role-based workflows, approval chains, or system routing paths.
- Strong communication skills to translate technical process flows into actionable insights for HR leaders.,

Skills

Hr OperationsHrHr ServiceProcess ImprovementWorkflow ConfigurationService Management SystemsData AnalysisUser Acceptance TestingCommunication SkillsSLA TrackingWorkflow Management

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Important dates & deadlines?

Application Deadline

26 Oct 25, 12:40 PM IST

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