HRIS Production Support & Enhancement Analyst
Human Resource (HR)/ Talent Acquisition
121+ Applicants
Posted: 8 months ago
3-7 years
All India
Work from Office
Posted: 8 months ago
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Applicants: 121+
Job Description
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Job Description
- The HR Service Excellence Specialist plays a crucial role in meticulously tracking and analyzing service level agreements (SLAs), metrics, and success outcomes to ensure the highest standards of HR service delivery. Reporting to the HR Service Center Supervisor, you will be responsible for monitoring and tracking SLAs to ensure that all HR service delivery metrics meet or exceed established standards within your assigned region.
Your key responsibilities will include conducting detailed analysis of HR service performance workflows specific to the region, providing regular reports to the HR SSC Supervisor, and performing systematic audits of user profiles to maintain data integrity and compliance within HR systems. You will also be expected to adjust and recommend updates to system configurations to optimize HR service delivery and user experience across your region.
Collaboration with the HR Service Center Supervisor to identify regional areas for improvement and contributing to service enhancement initiatives will be an essential part of your role. Additionally, you will support the implementation of new HR service delivery processes and systems within the region to ensure a smooth transition and minimal disruption to end users. Acting as a liaison between HR and IT departments to resolve workflow or technical issues affecting service quality in your designated region will also be part of your responsibilities.
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To be successful in this role, you should have at least 3 years of relevant experience in HR Analytics, HR Operations, or similar positions. Proficiency in HCM and service management platforms, software, and applications is required. A solid understanding of HR operations and shared services, along with the ability to apply this knowledge to service excellence initiatives, is essential. You should possess keen attention to detail and a commitment to accuracy in tracking and reporting on service metrics. Experience in conducting audits to maintain and monitor HR data integrity and system compliance, as well as familiarity with change management principles and the ability to adapt to new processes and technologies, are also necessary for this role.,
Skills
Service ManagementData IntegrityHR AnalyticsComplianceChange ManagementHCMHR OperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
10 Oct 25, 04:39 PM IST
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