International Voice Process-Customer Service

Job Title: International Voice Process

Location: Hyderabad

Experience: 6 months and above Experience into international Voice process

Employment Type: Full-Time

Shift: Night Shift / Rotational Shift

Job Summary:

We are hiring International Voice Process professionals to handle inbound/outbound phone calls from international customers and deliver excellent customer service. You will be responsible for understanding customer queries, resolving issues, and ensuring high customer satisfaction.

Key Responsibilities:

Handle international inbound & outbound calls professionally.
Assist customers with queries, complaints and product/service information.
Maintain call logs and update CRM systems accurately.
Achieve quality & performance targets (AHT, CSAT).
Maintain customer satisfaction goals and follow process guidelines.

Qualifications & Skills:

Any Graduate / 12th Pass (as required).
Excellent English communication skills (verbal & written).
Basic computer and typing skills.

What We Offer:

Competitive salary
2 way Cab facility
On-the-job training & career growth opportunities.
5-day work week with rotational offs.

How to Apply:

Interested candidates can apply with updated CV on Naukri.com
You can also share your CV via email: simu.das@intouchcx.com
Call/WhatsApp: HR Simu (8617739708)