Pit Manager

REMINDER: WE WILL ONLY RESPOND TO YOU IF YOUR CURRENT EXPERIENCE, INDUSTRY AND QUALIFICATIONS MATCH THE REQUIREMENTS OF OUR PRINCIPALS/EMPLOYERS

Qualifications:

• High school diploma required bachelor's degree preferred
• Minimum of 2 years experience in table games or casino operations
• Supervisory experience in a gaming environment is an advantage
• Strong understanding of table games procedures and regulatory compliance
• Excellent leadership, communication, and guest service skills
• Reliable, confident, and professional demeanor
• High attention to detail and strong observational abilities
• Team-oriented and adaptable in a fast-paced environment
• Proficient in MS Office and casino operations systems
• Flexible with work schedules, including weekends, holidays, and shifts based on business demand

Task Description:

• Supervise croupiers and ensure adherence to game procedures and company policies
• Monitor team performance and provide coaching, feedback, and on-the-job training
• Conduct pre-shift briefings and communicate operational updates to the team
• 
  Assist in scheduling rosters and breaks to ensure adequate coverage and efficiency
• Support the onboarding and training of new croupiers and Gaming Team Members
• Promote teamwork, professionalism, and a positive work environment
• Monitor grooming and conduct of team members to ensure alignment with company standards
• Encourage team engagement and participation in decision-making and service improvement
• Identify service gaps and recommend refresher training or corrective action
• Maintain open communication with team members and escalate issues as needed
• Manage the assigned pit area and ensure smooth operation of table games
• Monitor game integrity, dealer performance, and guest interactions
• Ensure compliance with casino policies, procedures, and government regulations
• Respond to guest inquiries, disputes, and complaints promptly and professionally
• Escalate unresolved issues and suspicious activities to the Assistant Casino Manager-Table Games
• Coordinate with other departments to enhance guest experience and operational efficiency
• Ensure proper handling and security of playing cards, chips, and equipment
• Monitor table limits, game pace, and croupier rotations to optimize performance
• Maintain accurate records of game activity, incidents, and guest feedback
• Support the implementation of new games, promotions, and operational initiatives
• Assist in managing inventory of table game assets and supplies
• Report equipment malfunctions and ensure timely maintenance or replacement
• Report daily progress to the Assistant Casino Manager-Table Games
• Interact professionally with team members, management, and guests
• Attend departmental meetings and share relevant updates and feedback
• Promote team spirit, collaboration, and multicultural communication
• Adhere to company policies and procedures and comply with the Code of Conduct
• Maintain professional appearance and behavior in accordance with company standards
• Follow health and safety protocols and contribute to continuous improvement

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• Participate in the company's sustainability and recycling initiatives

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