Vendor Alliance Lead

Project Role: Vendor Alliance lead

Work Experience: 12+ years.

Work location: Bangalore/Thane

Work Mode: Homebased

Shift Timings: Rotational

Job Summary:

• Reporting to the Head Vendor Alliances, the VCE Vendor Category Expert is responsible for the management of outsourced clinical activities and deliverables of one or more supported External Relationship Management Teams (ERMT).
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  Working within a matrix environment, the VCE Vendor Category Expert is accountable for all operational aspects of 1 or more ERMTs
• May manage a team of Vendor Startup Managers (VSM) including assignment of trial level support, and as a point of escalation in addition to people management responsibilities.
• Supplier Service or Equipment expert for the assigned services within the ERMTs to drive value beyond cost from Novartis external supplier base
• Supporting the implementation of the agreed outsourcing program strategies
• Responsible for supplier governance, management and issue management/escalation across global GCO and locally and cross-divisionally as required (e.g. Country, NIBR, Sandoz).
• Function as a point of escalation for supplier issues which cannot be resolved at the individual Clinical Trial Teams level
• Leverage knowledge, experience and understanding of service category(s) and suppliers to provide support to the operational management within the ERMT(s)
• Lead supplier due diligence activities with ERMT

Key Responsibilities:

• Lead business review meetings with vendors based on KPI, KQI and UVP dashboards
• Lead and/or support internal cross-functional ERMT meetings

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• May lead team of Vendor Startup Managers (VSM) to support supplier startup activities
• Manages escalated global vendor issues, or selected country vendor issues
• Identifies systemic patterns, driving root cause analysis and sustainably and effectively addresses pain points
• Using technological enablers to drive automated and systematic near-time issue resolution
• Function as category expert providing expertise and training to stakeholders
• Ensures compliance with all required SOPs and business guidance documents
• Provides Health Authority inspection support
• CAPA management from audit & inspections-add bullet points
• Drives value through process improvement and innovation within category
• Proactive risk management within category
• Supporting global and local vendor qualification if required
• Supports Vendor Start-up Manager(VSM) in its collaboration with the SSU-teams