IT Support Intern

Who we are:
Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future.? Building on over 50 years of expertise in security, Irdetos services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and smart mobility.
With teams around the world, Irdetos greatest asset is its people and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdetos success. Irdeto is the preferred security partner to empower a secure world where people can connect with confidence.
The Role
As an IT Support Intern, you will be part of our Technology Operations team and gain hands-on experience in supporting users, managing devices, and contributing to the maintenance of our IT infrastructure and applications.
You will assist with day-to-day technical support, device deployments, troubleshooting, and system management while developing a broad understanding of ICT, including devices, infrastructure, applications, and security awareness.
What You Will Do

• Support users: process support requests, provide first-line assistance, and guide users in the correct use of devices and applications.
• Install, configure, and manage user devices: including Windows, macOS, iOS, and Android laptops, desktops, and mobile devices.
• Install and manage infrastructure: assist with configuration, monitoring, and management of network and infrastructure components.
• Manage applications: configure, maintain, and provide advice on applications such as Microsoft Office 365, Zoom, and other collaboration tools.
• Contribute to security awareness: support security best practices, respond to incidents under supervision, and learn about data protection.
• Work with emerging technologies: cloud, AI, collaboration tools, and process automation.
  

How You Can Add Value To The Team

• Troubleshoot issues on Windows and MacOS devices.
• 
  Deploy enterprise laptops using Intune Autopilot and Jamf.
• Provide appropriate IT solutions within budget constraints.
• Improve the quality of IT support through documentation and knowledge base updates.
• Use ITSM tools (Freshservice) to process and track tickets.
• Assist in managing Active Directory and troubleshooting Zoom Rooms.
• Collaborate with Systems Administration and Networking colleagues.
  

What We Expect From You

• Currently enrolled in an ICT-related program at MBO or Bachelor level (enrollment in an educational institution is mandatory).
• Available for 612 months, at least 5 days per week.
• Some experience with installing and configuring enterprise desktops (Windows 10/11, macOS) and common software packages (Antivirus, Adobe, Office 365).
• Basic knowledge of installing apps on mobile devices (iOS/Android).
• Familiarity with scripting and automations.
• Working knowledge of Microsoft Office Suite is a plus.
• Open and eager to learn about IT infrastructure, applications, and security.
  

Why this internship

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Get Hired

• Real-world experience in both technical support and infrastructure management.
• Opportunity to learn from experienced IT professionals in an international company.
• A collaborative and supportive work environment.
  

What you can expect from us:
We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer:

• A multicultural and international environment where diversity is celebrated
• Professional education opportunities and training programs
• Innovation sabbaticals
• Volunteer Day
• State-of-the-art office spaces
• Additional perks tailored to local offices (e.g. fresh fruits, parking, foosball, ping pong, chess corner, social events, etc.)
  

Equal Opportunity at Irdeto
Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.
If youre excited about this role but dont meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.
Welcome to Irdeto!