ECommerce Marketplace Business Development & Optimization Manager

Key Responsibilities:

• Catalogue & Listing Management Create and optimize A+ Listings, creative product listings, and brand store content.Compe
• titive Analysis Monitor market trends, pricing, and competitor strategies to identify growth opportunities.Cost
• & ROI Management Control ad spend, manage budgets, and ensure profitability.Brand
• Protection Identify and resolve brand violations and infringement issues across marketplaces.Compl
• aint Resolution Manage marketplace and customer complaints, ensuring timely resolution.Marke
• tplace Advertising Plan, execute, and optimize ad campaigns to drive conversions.Keywo
• rd Optimization Improve search rankings and visibility through targeted keyword research.Perfo
• 
  rmance Analysis Prepare ROI reports, analyze sales trends, and recommend actionable strategies.Post
• Sales Business Development Implement strategies to maximize repeat purchases and lifetime customer value.Brand
• Growth Strategy Develop and execute long-term brand and marketplace growth plans.Retur
• n Management System Monitor, analyze, and reduce product return rates by identifying root causes (product quality, packaging, wrong orders, etc.) and implementing corrective actions.

Key Performance Indicators (KPIs):

• Listing Quality Score % of optimized listings (A+ content, keywords,
images).Ad Ca
• mpaign ROI Return on ad spend (ROAS) and cost per acquisition (CPA).Sales
• Growth Rate Month-on-month and quarterly revenue increase.Keywo
• rd Ranking Improvements Increase in top search results for target keywords.Marke
• tplace Violation Resolution Time Average time to resolve brand violations or listing issues.Compl
• aint Resolution Rate % of marketplace/customer complaints resolved within SLA.Profi
• tability Metrics Maintain/improve gross profit margins.Custo
• mer Retention Rate Repeat order % growth.Retur
• n Resolution Time Average time to process and close return cases.

Looking to get Placed? Try our Placement Guarantee Plan

Get Hired

Key Result Areas (KRAs):

• Marketplace Listing & Content Optimization Ensure all listings meet brand and marketplace standards, improving visibility and conversi
on rates.Sales
• & ROI Growth Drive consistent revenue growth while maintaining healthy ROI across campaigns.Brand
• Protection & Compliance Proactively manage brand violations, complaints, and marketplace compliance issues.Cost
• & Budget Efficiency Optimize ad spend, reduce wastage, and improve profitability.Data-
• Driven Decision Making Regularly analyze performance metrics and adjust strategies for continuous improvement.Retur
• n Management Effectiveness Reduce return percentages, improve reverse logistics efficiency, and minimize revenue loss due to returns.

Location: HITECH City, Hyderabad.

Experience Required: Minimum 6+ years in eCommerce marketplace management (Amazon, Flipkart, Myntra, Walmart, eBay, Noon, etc.)

Industry Preference: eCommerce, Marketplace Sellers, Digital Agencies.