Customer Support Representative

Summary/Objective

isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients.

Core Job Duties

• Maintains a high rate of isolved client retention through superior customer service.
• 
  Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
• Research and resolve inquiries
• Appropriately escalate issues for clients and participants as prescribed by standard operating procedures.
• Accurately document all communications.
• Accurately complete all assigned processing tasks.
• Participate in customer service training related to knowledge and skill enhancements.
• Additional duties as assigned.

  Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired

Minimum Qualifications

• High school diploma or equivalent

• Excellent written, oral, and communication skills

• Strong customer service orientation and problem resolution skills

• Excellent interpersonal skills