Jewellery Sales Associate

Aclientwalksin.Theymaybuytoday.Theymaybuyinthreeyears.Theymayneverbuyatall. None of that changes how you treat them.

WearelookingforSalesAssociateswhounderstandthattheexperienceistheproductand that they are the most important part of it.

THESTORE

TurnerRoadisJaipurGemsnewtwo-floorflagshipgroundfloorforgoldandJadau,firstfloor for high-value appointments and private viewings. The experience has been designed to a level of detail most luxury retailers in India have never attempted: bespoke in-store scent, Aava water on arrival, piece-by-piece narration, handwritten notes at checkout, first-visit token gifts, live calligraphy for gifting moments.

Youarenotheretomanacounter.Youareheretocreateamemory.

THEROLE

As a Sales Associate, you are the first and most sustained point of contact for every client who walksthroughthedoor.Youowntheclientrelationshipfromgreetingtofarewellandbeyond. This is a full-time, on-site role across a staggered 12-hour operating day (10 AM10 PM).

WHATYOUWILLDO

WelcomeeveryclientAavawateronarrival,genuineattentionfromthefirstsecond, greeting by name where possible

Presentpiecesontray,neverthroughglassnarratetheprovenance,thecraft,thestone, the occasion it was made for

Guideclientsacrossbothfloorsreadingwhentomovetothefirst-floorlounge,whento stay ground floor

LogeveryclientinteractioninCRMonJG.orgpiecesshown,preferences,conversation notes, follow-up triggers

SendapersonalWhatsApptoeveryclientwithin24hoursoftheirvisitfromyour number, in your voice

Executethepackagingtheatresequenceatcheckout:tissue,box,ribbon,handwrittencard, farewell by name

Supportgiftingmomentswithlivecalligraphyandfirst-visittokengiftswhereapplicable

Achieveindividualsalestargetswithoutlettingthepursuitofanumberchangehowyou treat a client who isnt buying today

WHATWEARELOOKINGFOR

Agenuinewarmthwithpeoplenottrainedhospitality,actualinterestinthepersonin front of you

Comfortpresentingatahighpricepointwithouthesitation,apology,orpressure

CRMdisciplineyouunderstandthatanoteloggedtodayisasaleclosednextseason

Theabilitytoreadaroom:whoisthedecision-maker,whentospeak,whentobequiet, when to bring the Manager in

FluencyinEnglish;knowledgeofHindiorotherregionallanguagesisastrongadvantage at this location

Priorexperienceinluxuryretail,jewellery,orhigh-endhospitalityispreferredbutthe right instinct matters more than the right CV

WHATTHEROLEISNOT

Thisisnotapassiverole.Youarenotwaitingforclientstopointatsomethingthroughtheglass. Youaretellingthestoryofeverypiece,everytime,withthesameenergyonyoureighthclientof the day as your first. If that sounds exhausting rather than energising, this isnt the right fit.

TurnerRoad,MumbaiFull-timeOn-siteDayorEveningrotation