Product Support Sales Representative (CSA)

Join the team at James River Equipment in Salem
Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
As a Product Support Sales Representative (CSA), your typical responsibilities include:

• Increasing incremental parts sales by developing parts and service estimates and quotes as required.
• Prospecting for new customers.
• Coordinating with Parts Manager regarding customers, promotions, product needs.
• Maintaining Parts On Site Cabinets.
• Selling defined wear parts and promotional products.
• Delivering Parts when URGENT.
• Increasing incremental labor sales by coordinating with Service Manager regarding service quotes and customer concerns.
• Selling inspection agreements, maintenance packages, and extended warranties.
• Building customer loyalty by promoting and representing the James River organization.
• Communicating customer problems via email to the managers responsible for resolving the problem.
• Completing JDU CSR Certification path.
• Developing a customer call schedule for the assigned area of responsibility.
  
• Submitting call reports in a timely manner.
• Maintaining customer machine lists and completing customer product support purchasing profiles.
• Meeting product support sales objectives.
  

Requirements Include

• High School Diploma or equivalent
• Experience in the heavy equipment industry is required
• Professional demeanor with great communication skills
• Strong industry knowledge as a technician and/or parts sales associate is highly preferred
• Self-Motivated and a good listener
• Assertive with a positive tone and a positive attitude
• Able to make decisions
• Credible to our customers with excellent follow up
  

Above all, we are seeking a friendly team player who has an outstanding work ethic, a willingness to continue learning and growing personally and professionally, and enjoys contributing to a positive work environment!
About The Benefits

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Joining the team at James River Equipment means youll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to a competitive pay (negotiable based on experience), the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual tools and PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs
  

Upon joining the James River Equipment family, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!
For more information about what its like to work at James River Equipment, please visit our website at www.jamesriverequipment.com