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Job Description
Jio is seeking applications from suitable candidates for the position of Account Lead The position will be based in Mumbai in the IT/ ITES Vertical
Education Required:
Any Graduation (MBA preferred)
Experience Required:
18-23 years (must have at least 10 years of experience in Sales and Team Management roles)
Responsibilities
Account Planning: Develop and implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.
Customer Relationship Management: Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.
Team Leadership: Lead a team of account managers and support teams. Provide guidance, coaching, and mentorship to team members. Set performance targets and track team progress towards goals.
Cross-functional Collaboration: Work closely with other departments such as Service Delivery, Care & Assurance, Finance and Marketing to ensure seamless service experience to Customers.
Customer Satisfaction: Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery.
Key Deliverables
- Incremental Revenue through new Customer acquisitions and new Products penetration in existing accounts.
- Revenue retention in existing accounts (Zero churn)
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- Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.
- Collections against billing (zero disputes)
- Workforce availability & training coverage for the CSG.
- Statutory and Regulatory Compliances .
Skill Set
- Strong work experience in Sales
- Technologically Savvy, good understanding of emerging technologies in Telecom/IT space
- Demonstrated experience in Team management
- Key Account Management Experience
- Customer Focus and strong Problem-solving skills.
- Collaboration and Relationship building
Skills
Account PlanningAccountsSalesAccount ManagementCollectionsKey Account ManagementFinanceBillingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We are the force behind the meteoric rise of India’s leading telecom operator ‘Jio’ with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS Platforms. In addition to these core platforms, we have also created our own cloud-native probing solutions for radio and core networks, simplifying network debugging and not requiring any systems integration with probe providers. To enable a SAAS-based model, JPL has also developed a sophisticated array of BSS solutions.
Important dates & deadlines?
Application Deadline
13 Mar 25, 11:44 AM IST
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Account Lead - IT/ ITES
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