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Job Description
The Change Coordinator is responsible for managing the process of implementing changes to IT systems and services. This role ensures that all changes are carried out with minimal disruption to services, and that they align with organizational goals and compliance requirements.
Key Responsibilities
- Change Management Process:
- Coordinate and facilitate the Change Advisory Board (CAB) meetings.
- Review and assess Change Requests (CRs) for completeness, accuracy, and potential impacts.
- Ensure that all changes are properly documented and communicated to relevant stakeholders.
- Track and monitor the status of CRs through their lifecycle from submission to closure.
- Ensure that change implementation and post-implementation reviews are conducted.
- Risk Assessment and Mitigation:
- Identify potential risks associated with proposed changes.
- Develop and implement risk mitigation strategies.
- Ensure that rollback plans are in place and tested.
- Compliance and Documentation:
- Ensure that changes comply with organizational policies, procedures, and standards.
- Maintain accurate and up-to-date records of all changes.
- Prepare reports and metrics on change management activities for senior management.
- Stakeholder Communication:
- Serve as a point of contact for change-related inquiries and issues.
- Communicate effectively with IT teams, business units, and external partners.
- Provide training and support to staff on change management processes and tools.
- Continuous Improvement:
- Evaluate the effectiveness of the change management process and suggest improvements.
- Stay updated with industry best practices and incorporate them into the organizations change management strategy.
- Experience:
- 4-6 years of experience in IT change management or a related role.
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- Experience with ITIL practices and frameworks is preferred.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in change management tools and software (e.g., ServiceNow, BMC Remedy).
- Analytical thinking and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- 24/7 Support
- ITIL Foundation certification or higher is desirable.
- Knowledge of cloud services and related change management practices is an advantage.
Skills
Change ImplementationChange ManagementManagementStrategyIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We are the force behind the meteoric rise of India’s leading telecom operator ‘Jio’ with 400 Million+ customers. In Addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale and loyalty. We provide solutions for customers (B2C) and enterprise (B2B). We have an end to end 5G solution consisting of 5G Radio, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS Platforms. In addition to these core platforms, we have also created our own cloud-native probing solutions for radio and core networks, simplifying network debugging and not requiring any systems integration with probe providers. To enable a SAAS-based model, JPL has also developed a sophisticated array of BSS solutions.
Important dates & deadlines?
Application Deadline
27 Sep 24, 01:38 PM IST
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