Global Head Of Contract To Cash (C2C)

Global Head of Contract to Cash (C2C) for Corporate Finance | JLL Business Services
About JLL:
Were JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
What this job involves:
This role is responsible for leading the Contract to Cash (CTC) operations for JLL globally through JLL Business Services (JBS) Corporate Finance Division. The position encompasses oversight of Contract management, Billing, Collections or credit control, Cash application, Customer master data functions housed within our internal capability centers spread across the world. Youll join an entrepreneurial, inclusive culture where like-minded people work naturally together to achieve great things. The role requires regular partnership and interaction with stakeholders including Controllership, GPOs, and Local Finance teams to deliver upon agreed operations metrics and drive operational excellence.
What your day-to-day will look like:

• Lead CTC operations transformation and process re-engineering programs in support of the Global Finance vision by developing and executing comprehensive strategies aligned with JLLs overall business objectives across Contract management, Billing, Collections or credit control, Cash application, Customer master data
• Manage and oversee the Contract to Cash team to ensure seamless delivery of finance operations while building effective business partnerships with internal stakeholders including Controllership, GPOs and Local Finance teams across regions
• Deliver operational excellence by consistently achieving process performance targets within robust control frameworks and agreed operational budgets, while continually seeking opportunities to deliver value through cost reduction or increased scope
• Institute continuous process improvement mindset organizationally and drive simplification, standardization, and automation of CTC processes to achieve efficiency targets, improve Process and business outcomes and drive value back to the Business & Controllership teams (working capital optimization etc.). This includes execution of projects leading the improvement Journey to the process vision or north star.
  
• Develop organizational capabilities through high-energy, high-performance work environments by motivating team members, providing effective leadership and coaching and fostering desired behaviors such as leadership, accountability and teamwork
• Establish strong risk and governance models with clear accountabilities for process and controls execution, exception handling, issue management and resolution while ensuring adherence to all relevant regulations, standards and compliance requirements
• Lead adoption and integration of new technologies and systems to enhance efficiency and accuracy within the CTC function, utilizing data-driven insights to make informed financial decisions and guide the organization towards a more data-centric approach
• Establish and enhance relationship management with Controllers, Business finance and CTC process stakeholders to establish and run Governance, effective Performance metrics & KPIs meaningful to the business resulting in Positive stakeholder feedback and experience.
  

Required Skills and Experience:

• 15-20 years of progressive experience in finance and accounting, with a proven track record of successful finance transformation projects and high quality service delivery in CTC / OTC functions
• Deep expertise in Contract to Cash processes including Contract management, Billing, Collections or credit control, Cash application, Customer master data
• Strong leadership, communication, relationship building and stakeholder influencing skills with demonstrated ability to manage large, geographically dispersed teams
• Proficiency in financial software and technology tools relevant to CTC processes, ex: ERP systems (PeopleSoft) or similar platforms and Industry leading CTC systems ex: High Radius etc.

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  Demonstrated ability to work in a fast-paced, dynamic and matrix organization structure with multiple stakeholders across regions
• Good understanding of project management methodologies and tools to drive process improvement and transformation initiatives with ability to establish North star / Art of Possible vision and Journey to get there
  

Desired or preferred experience and technical skills:

• Bachelors degree in finance, Accounting, or a related field
• Chartered Accountant or MBA or relevant post-graduate qualification is preferred.
• Experience working in a shared services or global business services environment
• Hands-on experience with finance transformation programs including system implementations and process standardization initiatives
• Knowledge of automation tools and leading technologies in finance
  

Location: Gurugram, India