Soft Service Executive

Soft Services - Executive | Integrated Facilities Management EMEA | Permanent
Reading | Competitive Salary
About JLL
Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
Were a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If youre looking to step up your career, JLL is the perfect professional home. At JLL, youll have a chance to innovate with the worlds leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives, and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!
Role Summary:
We currently have an exciting opportunity for a Soft Services Executive in Reading. The Executive will lead a team to ensure management of the day-to-day Hygiene Management for assigned property/facility, and support the India Operations Manager by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for end-to-end cleaning of all areas within the facility as per schedule and ensure we provide hygiene environment at client facilities. Customer Service is a key part of this role to ensure our business customers receive outstanding support and all their needs are met.
What the job involves:

• Hygiene Management
• Workspaces and Conference Rooms
• Breakout / Cafeteria cleanliness
• Common area cleanliness
• Daily / weekly/ monthly/ 54week checklist cleaning mechanisms
• Ensure routine update in cleaning App on timely basis
• Report Management
• Maintain all checklists for audit purpose
• Maintain all documents for audit purpose
• Suggest / Recommend changes or inputs required to enhance / optimize process
• Ensure routine update of database for future reference
• Stock Management
• Maintain all cleaning agents and toiletries appropriately
• Maintain all PPEs appropriately
• Manage Minimum Order Quantity and Reorder Quantity on timely basis

• Ensure sufficient stock of all HK related materials for specific site/city at any point of time
• Team Management
• Manage agreed manpower count as per PO
• Ensure quick backfilling of open positions
• Ensure Team Morale is high always
• Should not be biased or partial on taking any actions
• Observe the performance of the team consistently and provide multiple opportunities to grow.
• Support FM functions in case of necessity
• Should play a role of touchpoint for Employees community
• Gather requirements / requests and channel with respective functions
• Lead the requests end to end and ensure delivery with quality and within time limit
• Bring out the challenges quickly to respective leaders / forums for quick resolutions
• Site Operations Management
• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Support other FM functions based on crisis as a cross function to balance eco system
• Liason with vendors for programs, events and ensure smooth execution
• 24/7 emergency call support and site attendance is required
• Risk Management
• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct
• Achieve Key Performance Indicators and Service Level Agreement
  

Sounds like you To apply you must be able to demonstrate the following skills and experience:
Ideal Experience

• Passion for quality has an eye for detail to make sure the best delivery of services
• Experience in Hotel Management , Cafeteria Management, facilities management, routine building operations, business or other related field.
• Should possess fantastic interpersonal skills and be a strong leader. Staying calm under pressure and having wonderful customer service skills.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills
  

Other Personal Characteristics

• Strong communicator Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible able to adapt to rapidly changing situations
• Strongly goal-oriented able to focus on meeting all performance targets
• Is a team player able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
  

What You Can Expect From Us
Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Well offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!