Business Operations Strategy Lead

What role will you play in the team

You will serve as the operational backbone for our elite strategic consulting practice, driving efficiency across internal workflows and client engagements. In this role, you will architect business strategies, optimize internal resource utilization, and implement robust CRM architectures. Your leadership will ensure that strategic consulting projects are delivered seamlessly, meeting stringent quality benchmarks while maximizing profitability and operational resilience for our fast-growing enterprise clients.

What you will do

You will spearhead the integration of advanced CRM software, including Salesforce and HubSpot, to optimize client relationship management and pipeline forecasting. You will conduct rigorous data analyses to uncover operational inefficiencies, manage project life cycles using Jira and Asana, and design comprehensive process workflows. Furthermore, you will partner with business unit heads to deploy enterprise resource planning tools, track key performance indicators, and drive continuous operational improvement across all client accounts.

Key responsibility

Configure, customize, and optimize CRM software platforms such as Salesforce and HubSpot to streamline lead management, sales funnels, and client retention strategies.
Perform granular data analysis using SQL, Excel, and Power BI to evaluate operational bottlenecks and formulate targeted corrective action plans.
Design, test, and implement automated process mapping solutions using Visio, Lucidchart, and specialized workflow automation tools.
Manage cross-functional strategic projects through Jira and Asana, establishing clear accountability, sprint planning, and milestone tracking.

Audit and recommend enhancements for legacy ERP systems, SAP, and Oracle platforms to improve enterprise data integrity and reporting speed.
Conduct exhaustive market research utilizing qualitative platforms like Qualtrics and Nielsen to inform operational expansion and restructuring strategies.

Required Qualification and Skills

Master's degree in Management, Operations Research, Industrial Engineering, or a related quantitative field.
Deep technical proficiency in CRM Software including Salesforce and HubSpot configuration and administration.
Advanced capabilities in Data Analysis, Excel, Tableau, Power BI, and foundational database querying languages.
Demonstrated competence in utilizing Project Management tools like Jira, Asana, and enterprise scheduling software.
Expertise in Process Mapping methodologies and tools such as Visio and Lucidchart.
Familiarity with enterprise architectures including ERP Systems, SAP, and Oracle modules.
Exceptional organizational acumen, attention to detail, and ability to manage multiple high-stakes strategic projects simultaneously.

Benefits Included

Competitive base compensation complemented by lucrative quarterly performance-linked incentive structures.
Robust medical, dental, and vision insurance packages with comprehensive family floater coverage.
Generous paid time off policy including casual leaves, earned leaves, and dedicated mental health days.
Continuous learning stipend for enrolling in executive education programs and technical certifications.
Modern collaborative workspace equipped with ergonomic furniture, recreational zones, and complimentary refreshments.
Company-sponsored retirement savings plans and comprehensive financial advisory services.

A Day in the Life

Your morning kicks off with an agile stand-up meeting managed through Asana to align the operational strategy team. You spend the mid-morning configuring custom dashboards in Salesforce to track client onboarding pipelines. In the afternoon, you analyze operational datasets in Power BI and lead a cross-functional review session to optimize our internal resource allocation protocols.