Chief Operating Officer (COO)

Reporting directly to the CEO, the Chief Operating Officer will serve as GKM s primary growth and execution engine. This is not a purely operational mandate it is a value creation role for a leader who can simultaneously drive revenue, build scalable systems, and develop the next generation of leadership within a 200 member organization.

WHAT YOU WILL LEAD

1. Revenue Growth & Client Expansion
2. Scale revenue across existing service lines U.S. Tax, Accounting, and Bookkeeping through deeper client engagement and operational excellence
3. Drive upselling and wallet share expansion within GKM s established client base
4. Collaborate with CEO and senior leadership to support new client acquisition, positioning GKM s capabilities competitively
5. Lead the development and commercialization of high value new service offerings: Audit Support IPO Readiness Fractional Controllership Business Advisory Services
6. Operational Excellence & Margin Improvement
7. Establish and govern KPIs and SLAs across all service lines to ensure consistent, high quality delivery
8. Identify and execute margin improvement initiatives through process redesign and resource optimization
9. Champion technology enabled delivery leveraging automation, RPA, AI, and workflow tools to enhance quality and throughput
10. Build scalable operating infrastructure that supports aggressive growth without compromising delivery standards
11. People, Culture & Leadership Development
    
12. Scale, mentor, and inspire a 200 member organization through a performance driven culture
13. Build out the next layer of leadership developing managers and directors capable of owning service lines independently
14. Strengthen a client centric, accountable culture aligned with GKM s values and growth ambitions

IDEAL CANDIDATE PROFILE

Background & Experience

1. 10 years of progressive leadership, with at least 5 years at Senior Manager, Director, or above
2. Experience in a professional services outsourcing firm, Global Capability Centre (GCC), or offshore delivery organization serving U.S. clients
3. Demonstrated domain familiarity with U.S. Tax, Accounting, or adjacent financial services is a strong advantage

Growth & Revenue Track Record

1. Proven success upselling and expanding client relationships with measurable revenue or wallet share growth outcomes
2. Experience supporting or leading new client acquisition in a B2B services environment
3. Track record of launching and scaling new service lines from concept to commercialization

Operational & Technology Capabilities

1. Strong operational discipline: KPI design, SLA governance, process optimization, and margin management
2. Hands on experience deploying automation, RPA, AI, or workflow technologies to improve service delivery
3. Data driven decision making with the ability to translate insights into action at scale

Leadership & Interpersonal Skills

1. Demonstrated ability to build, mentor, and scale high performance offshore teams
2. Excellent communication and stakeholder management skills comfortable engaging U.S. based CPA firm clients and internal leadership equally
3. Growth mindset, strategic agility, and a strong sense of ownership

COMPENSATION & VALUE PROPOSITION

GKM offers a compelling package commensurate with the strategic importance of this mandate:

1. Competitive fixed compensation benchmarked to senior leadership roles in the outsourcing sector
2. Meaningful performance linked variable compensation tied to growth outcomes
3. ESOP participation direct upside in the enterprise value created
4. High visibility, high impact role with direct access to the CEO and ownership group