Delivery Dispute Analyst

Department Icon Others
85+ Applicants
Posted: 1 year ago
2-6 years
Gurgaon
Work from Office
₹3,00,000 - ₹5,00,000

Posted: 1 year ago
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Applicants: 85+
Job Description
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Job Description

* Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc

* Profile should understand how to dispute , what is  the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.

* Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.

* Achieve KPIs  that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.

* Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.

* Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.

Responsibilities:

  1. Quick learner
  2. Client support
  3. Mailbox Management
  4. Resolve issues, and follow up on open items.

Knowledge and Experience:

* Proficiency in English language with excellent oral and written communication skills  and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy

* Education Qualification - Bachelor's degree or equivalent experience.

* 6+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms

Reports To:

Controller FAO in US and Delivery Dispute Senior Analyst India

Shift Availability:

Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.

Skills

Dispute ResolutionRestaurant Industry KnowledgeThird-Party Aggregator Expertise (SwiggyZomato)Financial ReconciliationData AnalysisExcel SkillsClient SupportCommunication Skills

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About Company

Jobaaj is India’s premier job portal, offering a comprehensive suite of services that include recruitment, training, placements, and career management solutions. With a dedicated focus on the Accounting, Finance, Data, and Consulting sectors, Jobaaj bridges the gap between skilled professionals and dynamic opportunities. Through an innovative approach and a commitment to excellence, Jobaaj ensures that job seekers and employers alike find the perfect match to drive mutual success.

Guided by a vision to create a close-knit professional community, Jobaaj aspires to help one crore individuals secure their dream jobs by 2030. By combining industry expertise with in-house tools like AI-powered portals, Resume Builder, and LinkedIn Optimizer, the platform provides candidates with the resources needed to stand out in an increasingly competitive job market. Jobaaj also offers mentorship programs and skill-enhancement training, equipping individuals with the knowledge and experience required to excel in their chosen fields.

Under the leadership of an experienced team, Jobaaj operates as a holistic ecosystem that goes beyond traditional job portals. From guiding students in identifying their ideal career domains to offering hands-on internships and facilitating placements, Jobaaj delivers a seamless journey for professionals at every stage. This unique approach, supported by years of firsthand industry experience, ensures personalized solutions that cater to the specific needs of clients and candidates.

Ranked as one of India’s top job portals, particularly in the Finance and Accounting sectors, Jobaaj stands out as a trusted platform for both job seekers and recruiters. With a mission to revolutionize the recruitment landscape, Jobaaj continues to expand its connected ecosystem, creating value for its community and shaping the future of employment in India.

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Important dates & deadlines?

Application Deadline

03 Oct 25, 11:26 AM IST

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