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Job Description
- POSITION PURPOSE:
- ESSENTIAL FUNCTIONS AND BASIC DUTIES:
- Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank).
- Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
- Collect and file all transaction supporting documents according to companys uniform filing system and AML policies; arrange for document transfer to the warehouse.
- Resolve customer complaints, independently, wherever possible
- Read, understand, and comply with all announcements from the Head Office or Admin Office.
- Forward technical support requests to the Admin Office.
- Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.
- Answer telephone calls and provide transfer rates/information as required.
- Identify and cultivate potential customer relationships and business opportunities.
- Provide necessary information to Head Office, Administration office or various company departments.
- Promote and cross-sell new products and services to customers.
- Communicate training needs to the Branch Manager and participate in training programs.
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- Perform adhoc assignments as delegated by immediate supervisors.
- WHAT WE ARE LOOKING FOR:
- Bachelors Degree holder.
- Minimum two years of experience in cash handling and customer service
- Excellent English communication skills
- Ability to work flexible shifts and at various locations across the UAE
- Capability to work effectively under pressure.
Skills
Technical SupportCustomer RelationshipsCustomer ServiceAdministrationBranch ManagerWarehouseIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
The space to inspire and grow exceptional careers in financial services and tech. We enable the connection of skilled candidates to opportunities with the biggest employers. We help candidates build their careers and recruiters to engage with, source and hire the people they need.
Important dates & deadlines?
Application Deadline
27 Aug 24, 04:03 PM IST
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