CCB - Executive Director, Product Owner, Digital Banking

Our Consumer & Community Banking division serves our JP Morgan Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Firmwide Core Deposits Platform and its health impacts our customers and their financial lives:

• Ensuring our customer's financial position is accurate by processing monetary inputs from all channels, calculating fees (non-sufficient funds/overdraft, interest, penalties, waivers) and posting to various ledgers.


• Providing account and customer information to allow customer viewing on all channels, support compliance reporting and feed our data lake, and support operations and back office processes such as transaction monitoring.


• Addressing stability, security, and scalability to lessen downtime and reduce impact to our customers and call centers through continued modernization efforts.


• Delivering an end-to-end customer experience for features that cut across our deposit products that are consistently prioritized with a firmwide first approach.

Summary
The Firmwide Core Deposits Product team is seeking an experienced Area Product Owner who will lead the Post My Transactions Area Product Group. . The Firmwide Core Deposits Product team operates as an agile team within the Consumer Bank, sitting at the intersection of the product, business and technology. This role will work across all product types and lines of business on our current and target state deposit products to drive business outcomes while putting customers and end users front and center.

What You'll Do

• Manage a team of 4-6 responsible for delivering solutions to meet the current needs of businesses across the firm on the existing deposits platform


• Recommend solution options ("how") to deliver on strategic opportunity ("what") that spans the current and target state platforms


• Responsible for management of user story creation, backlog health for sprint teams, User Acceptance Test Criteria, Definition of Ready, and Definition of Done


• Collaborate with Agility Leads to regularly review Agility Metrics for APG, leveraging metrics to continue to mature execution and drive efficiency



• Responsible for prioritization decisions- what work will APG pick up next, sequencing, management of demand for APG


• Drive clarity to lines of defense partners via Product Cabinets, ensuring engagement through design reviews


• End to end experience reviews for the Product and relentless focus on how we improve the customer experience


• Product is 'firmwide' in nature, requiring the APO to partner across all Lines of Business, with strong governance


• Find opportunities to reduce work on legacy platforms and modernize as the target state platform is developed


• APO must be an Agile thought Leader within the Firmwide Core Deposits Product team

What We're Looking For

• 7 to 10+ years of experience in Business or Product ownership, strategy, or consulting roles with exposure to rigorous and large-scale program and product management


• Previous experience with Agile practices and ability to adapt agile toolsets in a Product Architecture environment


• Knowledge of Banking products


• Relentless focus and attention to detail and driving accountability


• Ability to manage and create structure, fully embrace change in a rapidly changing environment


• Ability to identify and address program execution needs in a fast-paced culture


• Strong communication both verbal and written

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• Cross collaboration relationship management skills


• Must have experience working and influencing senior stakeholders


• Ability to develop strategy and translating into defined roadmaps with clear milestones


• Strong understanding of customer engagement practices and ability to drive solutions with a customer-centric mindset


• BS/BA degree or equivalent experience


• Ability to develop and prioritize the product backlog to ensure the team delivers high value features


• Proficient in JIRA

About Us
JP Morgan Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans