CIB Central Controls Services - Controls Monitoring - Team Leader

About the Employer

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

Global Finance & Business Management ("GF&BM") India is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe, majority of whom are tasked with managing the firm's Finance function, responsible for reporting quarterly earnings and complying with regulatory requirements along with managing the firm's capital.

GF&BM India was established in September 2002 and currently we have a network of more than 3400+ professionals based out of our Mumbai, Bengaluru and Hyderabad offices who support four main "pillars" of work - Controllers, Planning & Analysis, Finance Operations and Business Client & Products. The teams in India are aligned to the respective LOBs that they support which include Corporate and Investment Banking (CIB), Commercial Banking (CB), Consumer and Community Banking (CCB), Asset & Wealth Management (AWM) and Corporate/Firmwide functions.

We have a strong culture that embodies the principles that guide us in how we do business across the firm. We strive to create a workplace that values and respects individual viewpoints, while at the same time challenging the status quo to make continuous improvements in our processes.

JPMorgan is an equal opportunity employer and places high value on diversity and inclusion. We recognize that our people are our strength and diversity of thought and practices makes us more successful.

The current opening is within the 'CIB Central Controls Services - Controls Monitoring Team' in Bangalore which forms part of the Corporate & Investment Banking LOB within GF&BM India.
About the Team
LOB Description
Global Finance & Business Management ("GF&BM") India is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe, majority of whom are tasked with managing the firm's Finance function, responsible for reporting quarterly earnings and complying with regulatory requirements along with managing the firm's capital.
GF&BM India was established in September 2002 and currently we have a network of more than 3400+ professionals based out of our Mumbai, Bengaluru and Hyderabad offices who support four main "pillars" of work - Controllers, Planning & Analysis, Finance Operations and Business Client & Products. The teams in India are aligned to the respective LOBs that they support which include Corporate and Investment Banking (CIB), Commercial Banking (CB), Consumer and Community Banking (CCB), Asset & Wealth Management (AWM) and Corporate/Firmwide functions.
We have a strong culture that embodies the principles that guide us in how we do business across the firm. We strive to create a workplace that values and respects individual viewpoints, while at the same time challenging the status quo to make continuous improvements in our processes.
JPMorgan is an equal opportunity employer and places high value on diversity and inclusion. We recognize that our people are our strength and diversity of thought and practices makes us more successful.
Team Description
The Controls Monitoring team is responsible for monitoring a varied range of controls across different programs within the CIB Controls world. A key responsibility of this team is to ensure compliance with the firm-wide standards and policy as well as regulatory compliance across different programs. The following programs are grouped under the broad umbrella of Controls Monitoring - Cross Border program, User Tool oversight, APAC entitlement for access management, Application testing and Email surveillance. Each of these programs follow an established process of monitoring complete with its own procedures, applications and MIS reporting to management. These programs ensure that activities are consistent with global requirements and minimum corporate standards and in compliance with local law, rules and regulations. The role demands partnership and collaboration with various stakeholders and teams to ensure that all processes are monitored and reported in a timely manner. The goal is to ensure all controls monitoring is completed with the highest quality of data. This is an Oversight & Control role, therefore a strong control mind-set is a pre-requisite of any candidate.
About the Role
Primary Responsibilities:

• Daily, weekly and monthly controls reporting.


• Creation of MIS and Governance material including analysis and cleansing.


• Support the implementation of Control Framework.


• Creation of reference data including maintenance and cleansing.


• Drive progress through effective escalation of issues and concerns.


• Partner closely and effectively with teams across various locations to deliver high quality data.


• Develop strong understanding of UT Oversight and Governance model.


• 
  Ability to effectively lead and participate in meetings, agree and record actions and follow up accordingly.


• Maintain and enhance consistent and timely reporting and metrics.


• Involvement and delivery of other key global, strategic initiatives, as required.


• Proactively identify and resolve barriers, risks and interdependencies.


• Complete testing and monitoring of required processes and provide summary feedback to Business Control Managers as well as Business Managers.


• Identify and communicate control gaps, risks, and proposed improvements.


• Drive progress through effective escalation of issues and concerns.


• Ownership of the User Tool Inventory System (UWAT) on behalf of CIB, through gathering requirements, partnering with Corporate, testing, training and roll out.


• Ownership of MIS. Create consistent MIS and ad-hoc requests to support the project delivery ensuring the process is streamlined and efficient.


• Support ad-hoc MIS requests to support businesses and the program manager (for use in various presentation and scorecards).


• Develop detailed UAT test plan, conditions/cases and related data.


• Work closely with technology and UAT participants to ensure complete test strategy is executed.


• Provide clear tracking and resolution of defects along with the reporting of UAT execution results.


• Should effectively do defect management in a proactive manner.


• Support end to end regression testing in UAT & Dev environment and communicate effectively with the global stakeholders on the status of bugs and enhancements.


• Perform/Coordinate post implementation validation and signoff.


• Able to work comfortably & confidently under pressure and aggressive deadlines.

Desired Candidate Profile:

• Analytical with good problem-solving skills.


• Good communication skills to be able to manage and respond to stakeholder queries across the globe.


• Strong interpersonal skills and ability to interact with teams across various locations.


• Function effectively in a dynamic environment with tight deadlines, and should be able to prioritize one's own work to achieve them.


• Flexibility to work global hours.

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• Ability to adapt to a changing environment.


• Ability to multi-task, identify high priority deliverables and excellent execution style.


• Attention to detail.


• Ability to work independently.


• Process improvement experience.


• Operational excellence.


• Ability to deliver high quality work within strict deadlines.


• Ability to analyse complex information and extract required information.


• Effective time management.


• Strong working knowledge of MS Office applications. In specific, Intermediate Excel skills (example: should be able to use vlookup, create pivots, charts, paste special) and PowerPoint skills (example: manage Hyperlinks, customize colour schemes, create/import charts).


• Knowledge in dash board tools such as QlikView/QlikSense and Tableau is a plus


• Knowledge in intelligent solutions such as Alteryx is a plus


• Strong analytical and problem solving skills.


• Ability to think outside of the box and identify creative and strategic solutions.

Qualification:

• Any Bachelor degree with 5-7 years of financial services work experience.


• Experience in Banking, Risk & Control domain will be an added advantage.

Shift Timing:

• 11am to 8pm IST

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.