CIB - Client Onboarding & Documentation - Control Manager

Background:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

The Client Onboarding and Documentation (CO&D) program is a cross-business program focused on building a global platform to streamline the Client On-boarding and Documentation process. This transformation program's goal is to implement a standardized and consistent Client on-boarding approach across J.P. Morgan Chase Corporate & Investment Bank (CIB) to deliver a best in class client experience.

CO&D is supported by the Global Operations Control Management team whose role is to develop and manage a Control Program in each region that identifies and monitors significant risks and ensures compliance with operational policies, control procedures and legal/regulatory requirements.

:
As a CO&D Controls Officer, you will be responsible for supporting the controls agenda globally, including identifying and monitoring significant risks and ensuring compliance with operational policies, control procedures, and legal/regulatory requirements. The controls agenda will support the end-to-end CO&D organization by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns.
Controls Officer will partner with critical stakeholders including Oversight and Control, Compliance, Technology and Audit to ensure alignment to firm standards. CO&D operational risks and controls will be consistently evaluated on an ongoing and independent basis using a risk-based approach to comply with regulatory requirements.
Responsibilities:

• Develop and maintain solid knowledge of CO&D policies, procedures, and operating model as well as systems/platforms used to carry out these activities


• Perform internal control reviews to validate the effectiveness of key controls in the COB operational processes



• Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment


• Provide reporting of significant control activities (e.g., status of audits and exams, outstanding issues and corrective actions, continuity of business plans and testing, critical information security breaches, control scorecards for COB Organization, mandatory training breaches, etc.). Information to be sourced from all related sources


• Analyze issues identified for trends and appropriate corrective action in all affected areas. Perform root cause analysis and work with COB teams to implement best practices.


• Synthesize large amounts of information efficiently and effectively into clear and concise messages to be relayed to WCOB Global OCM Lead and key stakeholders


• Work to tight deadlines and deliver an accurate product in a very aggressive schedule.


• Drive the automation agenda within Controls and assess opportunities for automation for Operations basis analysis of the Issues & Actions.

Qualifications

• Overall 15 years of experience.


• Demonstrate strong Tax Operations knowledge; a good understanding of the tax processes


• Minimum 2-3 years of relevant experience in either Tax or Controls.



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• Compliance, or Risk/Controls within then Investment/Corporate Banking business of a financial institution


• AI Implementation knowledge of any of the tools - Alteryx, Tableau, Instabase, Pega etc.


• Strong analytical and problem-solving skills including taking the initiative to drive change


• Strong relationship management, influence management, and ability to partner with stakeholders


• Bachelor's degree and or relevant work experience require


• Experience in assessing end-to-end processes to identify operational risk and determine the adequacy of controls


• Self-starter who is able to work in a fast-paced, results-driven environment


• Strong interpersonal and verbal/written communication skills with the ability to present complex and sensitive issues to senior management in a persuasive manner


• Proficiency with MS Office (Outlook/Word/Excel/PowerPoint); advanced user knowledge of excel required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.