Client Account Services - Analyst

Your primary responsibility as a Reference Data Manager is to ensure all client queries and actioned and responded with utmost care and diligence. You should facilitate high quality and timely completion of all client requests. You must display great client service standards to define, analyze, to resolve inquiries and escalations. You should be able to closely manage day to day operations of the team/department, be able to proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.

Job Responsibilities

• Understanding and implementation of custody initiations world covering custody and sub custody account opening and maintenance related activities. 
• Understand the firm’s requirements and various smart forms and articulate the same to end clients and guide them through completion. 
• Partner with Clients, Sales, Solutions, Implementations, Client Service Managers and downstream teams for seamless completion of the assigned task. 
• 
  Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Showcase Process improvements and implement process changes as necessary

Required Qualifications, Capabilities, and skills

• Bachelor’s Degree or Graduate Degree

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  6-10 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in custody domain. 
• Technical skills: Microsoft Office including Excel, Word, and PowerPoint
• Outstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders using Effective communication, organization, prioritization and interpersonal skills 
• Ability to identify risks, issues and successfully navigate through to completion
• Self-reliance and willingness to "own" complications and creatively find solutions
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment