Global Environment Management - Mainframe Support Analyst

The Operational Support Analyst role is a key part of the Global Environment Management (GEM) team which provides improved environment readiness, monitoring enhancements and 24*5 support for CIB lower environments. In partnership with AD, vendor and operational stakeholders, priority tasks include due diligence /management on the implementation for E2E env build out, along with service management governance and control responsibilities.

Key Responsibilities

The Operational Support Analyst will: -

• Partner with EMEA Operations Lead & vendor with Programmes of work and day to day activities which include (but not limited to);
  
  
  
  • E2E environment build out & support
  
  
  • Change Control / Governance
  
  
  • Operational Excellence KPI Reporting
  
  
  • Risk Mitigation
  
  
  
  


• Partner with stakeholders from AD, vendor, PM and GTI to ensure environments have the required level of infrastructure support (Environment Monitoring & health check reporting)


• Partner with Operational Stakeholders to ensure Environment Support requirements are understood, documented, agreed and implemented


• Ensure governance implemented for Change Control, analysis & KPI reporting and followed as BAU


• Partner with EMEA Operations Lead for transition of tactical toolset to SNow strategic toolset for Change, Incident, Problem, Service Request


• Provide Application & LoB level monthly Operational Excellence KPIs, with commentary on root causes / mitigation - presentation at Management level


• Management processes and procedures


• Attendance and contributor to monthly Service Reviews with vendor

• Manage small environment improvement projects & c hair project meetings


• Identify efficiencies & cost savings across the GEM estate

Experience - Required:

• Experience with an IBM zSeries Mainframe environment



• Knowledge of z/OS, JCL, TSO/ISPF


• Proficient usage and knowledge of COBOL/Natural


• Proficient usage and knowledge of DB2/Adabas and VSAM


• Knowledge of CONTROLM/CA7/ZEKE scheduling tools


• Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files


• Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures.


• Ability to learn/use File-AID for browsing file data.


• Knowledge/experience with SyncSort.


• Experience with CICS for online application functionality support.


• Experience with MQSeries communications.


• Knowledge of NDM/sFTP transmission protocols.

Role Specific Skills

• 
  Very Good:
  
  
  
  • Data gathering, analysis and troubleshooting skills
  
  
  • Change Control and Release Management best practices
  
  
  • MS Office -> SharePoint, Excel Pivot Tables
  
  
  • Knowledge of QA role, test workflow and the SDLC
  
  
  
  


• 
  Good:
  
  
  
  • Understanding in Root Cause Analysis of software defects
  
  
  • Understanding of systems, roles, and dependencies between teams in SDLC

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  • Knowledge on SNow, Jira, Confluence
  
  
  • Foundation of financial product and services knowledge
  
  
  
  

Soft Skills

• A proactive and positive approach to problem solving, taking ownership of issues, and having the determination to follow things through to resolution


• Excellent verbal and written communication skills and attention to fine details


• Confident nature, willing and resourceful attitude with desire to provide high quality solutions


• Polite persistence in making sure all questions are answered, will not accept vague responses


• Drill into the details to determine and report on the potential risk factors


• Ability to work in a business critical and high-pressure environment


• Ability to multi-task effectively and produce high quality work with limited supervision


• Ability to transition quickly between technical and business discussions to effectively communicate with all stakeholders


• Good business and commercial acumen, with an awareness of the business and financial impact of environment instability


• Interact with all levels of management to ensure business continuity

Nice to have skills

• ITILv3 / ITILv4 Foundation certification


• Knowledge of process improvement / continuous improvement tools


• Professional certifications in Project Management or Testing


• AWS/Cloud and SRE certifications

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.