Mainframe Application Support

Organization Description

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production life cycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.

This role requires a wide variety of strengths and capabilities, including:

• Experience using Mainframe skill-set, tools & facilities: JCL, Changeman, Zeke, VSAM, Cobol, CICS, MQ, DB2, CA7, Endevor, and other TSO utilities


• Experience with mainframe data utilities (ie, FileAid, EZTRIEVE).


• Experience with NDM, MQ and FTP secure transmission protocols.


• Experience with setup and tuning of application monitoring tools (Main View, BAM or similar).



• Understanding of the design and implementation of proactive monitoring and health checks


• ITIL Incident management life cycle skills and experience


• Knowledge of incident, problem management, ticket, change, and risk management processes and tools


• Knowledge (documentation) management experience


• Ability to influence and lead technical conversations with varied IT support groups


• Experience understanding performance metrics


• Solid project management skills, especially in a cross-functional environment


• Excellent analytical and problem-solving skills


• Experience using a structured software development methodology in a large corporate or consulting environment


• Ability to work independently as a self-starter, and within a team environment


• Excellent prioritization, organizational and time management skills


• Solid experience in documenting requirements and technical specifications

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• Excellent oral and written communication skills


• Influence and negotiation skills


• Education/Experience:


• Bachelors degree or educational equivalent


• 5-8 years of IT management experience with background in application development and/or production support operational experience


• Minimum of 2 years relevant production support and incident management experience


• Commercial Banking, Investment Banking or Treasury Services Product experience (recommended)


• Working knowledge of development tool set to design, develop, test, deploy, maintain, and improve software


• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.