JP Morgan Chase - Senior Associate - Program Manager & Governance - Operational Risk/Controls - FW Control Management

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The Control Management Group's (CM) mission is to solidify an effective Firmwide control framework within and across the lines of business by identifying and remediating control issues with a sense of urgency, regardless of the source. The CM team will work collaboratively with other control disciplines and will oversee existing control functions as well as the development of new control functions and protocols. This process will enable the firm to engage the appropriate teams in a timely manner and provide the ability to quickly remediate critical control issues across all the impacted areas of the firm .
The Controls Room, a critical component of the Firmwide Control Management organization, functions as a controls reporting and analytics utility for the Firm. Its mission is to provide meaningful management information that will facilitate decision making.
Position Overview:
The Senior Associate will orchestrate cross-functional delivery for firmwide programs impacting Control Management. Success requires translating firmwide requirements into actionable plans, coordinating across geographies and functions, and maintaining governance that ensures timeliness, quality, and adherence to SLAs. The role emphasizes proactive risk identification, disciplined execution, and continuous improvement of program practices to elevate control effectiveness at scale.
The Senior Associate also provides UAT management and oversight as a governance responsibility area, including UAT planning, coordination, execution oversight, and consolidated status and results reporting. This includes ensuring UAT entry and exit criteria are defined and met, confirming end-to-end testing readiness across business and technology stakeholders, and validating that UAT scope and outcomes remain aligned to program objectives.
Roles and Responsibilities:
- Engage with firmwide program teams to implement requirements across Control Management-supported programs, ensuring alignment and traceability to commitments.
- Drive global initiatives end-to-end across diverse teams and lines of business, securing consensus and removing execution barriers to meet delivery milestones.
- Govern and manage key deliverables and operations using roadmaps, scorecards, and related tools to enforce timelines, quality thresholds, and SLAs.
- Lead change management for program requirements, influencing stakeholders and adapting operating models to embed new processes effectively.

- Provide UAT management and oversight
- Collaborate across the firm to identify, standardize, and implement best practices that strengthen operational risk and controls outcomes.
Qualifications, Experience & Skills required:
- Master's degree
- Overall 10+ years of experience including a minimum of 5 years of Program Management experience
- Ability to handle multiple programs/projects at once is required
- Ability to effectively communicate with both Technical and Business Partners.
- Ability to work with multiple stakeholders across geographies and functions
- High acumen in Microsoft products: Word, PowerPoint, Excel, SharePoint, and MS Project
- Ability to document the story through a high-quality presentation articulating the key points is mandatory
- Working knowledge of AGILE and JIRA
- Must have analytical skills and attention to detail
- Ability to learn quickly, adjust to changes and think outside the box
- Good verbal/written and inter-personal skills. Positive attitude, self-motivated and confident
Shifts and Location:
- Early EMEA Shift; Mumbai
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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