Customer Relationship Officer

Key Result Areas (Key Performance Indicators):

• Sales Target Achievement
• Business Development
• Channel and Influencer Engagement
• Customer Service
• Network Management
• Commercial Transactions

About the Role:

• Responsible for achievement of agreed sales target/ objectives for the defined location
  
• In charge of all local marketing activities for the location
• Responsible for all commercial transactions with the channel partners
• Responsible for achieving all network related targets as assigned for the location (network

expansion, product placement etc)

• Responsible for business development, influencer and channel engagement and professional

pricing co ordination

• Ensure that distributors/ contractors provide an appropriate service as per service level agreement
• Network Management (Product Placement, range selling, etc)

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  Provide information on competitors activities (promotions, price changes, new products, new

dealer/ store opening, new initiatives, market issues etc)

• Ensure contractors/ dealers buy range of products as defined month on month and maintain

product range index

• Sales Promotion Activities Execution and Customer Service:
• Deliver high standards of customer service through regular visits, compliant resolution and

commercial reconciliations

• Customer Relationship Management