Junior Specialist - Knowledge Management Services

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What Youll Do

As a Junior Specialist within the Knowledge Management Services (KMS) your primary focus will be

• Knowledge Curation activities, such as identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back with the BCG community
• Case Capture activities, such as making reach outs to case teams to capture case related information and sharing it back with the BCG community
  
• Content Review activities such as regularly checking and updating Practice Area (PA) related content as per metadata guidelines and content quality checklist

Working closely with the Content Manager & senior team members, you will provide exceptional customer service to the Practice Area (PA). You will thrive in a learning-rich, fast-paced, deadline-oriented environment that is customer-focused.

You will be a good problem solver and will work well independently as well as in a collaborative team environment. You will welcome an apprenticeship culture where you can quickly get up-to-speed. By communicating in a clear and concise manner with a positive and engaged face to the customer, you will assist in building a loyal customer base for the overall Knowledge@BCG team.

What Youll Bring

• University degree with demonstrated high academic achievement
• 0-2 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc.)
• Good business knowledge and proficiency with research techniques/approaches

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  Knowledge of relevant sector/ topic will be an advantage.
• Fluency in English; Excellent business writing skills
• Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment

Who Youll Work With

The Knowledge Management Services (KMS) team is a specialized group within Knowledge@BCG function that will work closely with BCG Practice Areas and Topic Teams to locate, extract and sanitize targeted content from across BCG repositories. The extracted content will then be curated into knowledge products and other materials. The KMS team will collaborate with Topic Teams to align content retrieval efforts with topic-specific knowledge needs.

The ultimate goal of KMS is to improve BCGs intellectual property base (with a focus on data, benchmarks, analytical information, methodologies, frameworks, etc), provide leverage to knowledge content creators, and improve operations and productivity by reducing duplicate work.

Additional info

Knowledge Management Services team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.

Knowledge@BCG is made up of a diverse and cross functional teams who provide the engine that drives BCG’s institutional knowledge base. We believe in the power of bespoke knowledge and expertise. We rely on and cultivate a diversity of talents, skills and experience to deliver this value to our case teams, and ultimately our clients.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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