Senior Account Manager

Job Role: Senior Account Manager
Bengaluru, Karnataka, India
About Karbon
Karbon is a B2B payment solution for India&aposs finance leaders, entrepreneurs, business owners and corporate executives. We serve 3000+ companies across India, including decorated companies and tech unicorns.
2019/7 - Launched and became an instant hit among Bangalore founders.
2021/8 - Graduated from Y-Combinator (YC S21') among the top growth picks.
2021/9 - Closed $12mn pre-A round.
2022/2 - Closed $15mn A round.
News About Karbon
https://yourstory.com/2021/09/funding-alert-fintech-startup-karbon-raises-12m-pre-series-a- unicorn-ramp-rainfall-y-combinator/a
https://techcrunch.com/2021/08/31/here-are-all-the-companies-from-y-combinators-summer- 2021-demo-day-part-1/
https://timesofindia.indiatimes.com/karbon-card-raises-usd-15-mn-in-funding-round-led-by-olive- tree/articleshow/89456553.cms
Responsibilities

• Customer engagement and retention
• Serve as the relationship manager for high-value customers, focusing on nurturing long-term, trust-based partnerships that foster business growth.
• Engage existing customer accounts in a consistent and meaningful way, i.e. regular check-ins, updates, and meetings.
• Drive retention by understanding customer goals, offering solutions tailored to their needs, and ensuring they derive maximum value from Karbon FX offerings.
• Customer intelligence
• Collect and verify customer demographics and needs
• Collect and verify customer&aposs projected spending periodically
• Write clear and in-depth notes, and maintain clean tracking in CRM
• Feedback and advocacy
• Proactively identify customer pain points. Act as a customer advocate by collecting and relaying feedback to product and business teams, enhancing the overall customer experience and aligning our solutions to drive growth.
  

Requirements

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  Background
• 2-5 years proven account management experience
• Proven record of managing corporate / enterprise clients
• Skills
• Domain expertise: Proven expertise in account management, relationship building and maintenance.
• Networking Skills: Demonstrated success in building relationships and leveraging professional networks.
• Reference
• Professional references required
  

Skills: key account management,advocacy,customer engagement,account management,b2b saas,fintech,crm,b2b,feedback collection,communication,relationship building,customer retention,forex,networking,customer intelligence