Customer Support Associate - Telecaller

Skills:
Strong communication skills (both Hindi and English), Telemarketing, UPSELLING, Customer Support, TELESALES, OUTBOUND CALLING,
Company Overview
Key 4 You Pvt Ltd is a leading and trusted real estate consultancy based in Gurgaon. Specializing in offering the finest real estate properties, the company is dedicated to delivering optimal property solutions to its clients. With a team of 11-50 talented employees, Key 4 You Pvt Ltd thrives in the real estate industry, tailoring services to meet the diverse needs of property seekers.
Job Overview
The Customer Support Associate - Telecaller position at Key 4 You Pvt Ltd is an executive-level, full-time role based in Gurgaon. This position requires strong communication and telesales skills to provide exemplary customer support and effectively market real estate offerings through telemarketing efforts. As part of the team, you will play a critical role in upselling property services to potential clients.
Qualifications And Skills

• Strong communication skills are essential, with proficiency in both Hindi and English to effectively interact with diverse clientele.

• Adept at telemarketing strategies to reach out to prospective clients and generate leads within the real estate industry.
• Proven skills in telesales to efficiently articulate property features and benefits to potential buyers and close sales.
• Ability to upsell properties and related services by understanding client needs and offering tailored solutions.
• Prior experience in customer support, ensuring courteous and professional assistance to all client inquiries and concerns.
• Competency in managing databases and maintaining precise records of all client interactions for seamless follow-ups.
• Familiarity with CRM tools and software to track progress and maintain effective communication channels with clients.
• Strong problem-solving skills to address client issues promptly and enhance customer satisfaction.
  

Roles And Responsibilities

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• Handle inbound and outbound calls to provide information about real estate properties and related services.
• Assist in developing effective sales strategies to maximize lead conversion and achieve sales targets.
• Maintain client relationships by offering excellent customer service and addressing any inquiries or issues promptly.
• Coordinate with the sales team to identify potential upselling opportunities and pitch relevant services.
• Document and maintain detailed records of all interactions with clients, ensuring accuracy and accountability.
• Follow up on prospective leads, providing additional information as needed to assist in sales closure.
• Conduct market research to better understand client preferences and stay up to date with current real estate trends.
• Collaborate with team members to share insights and strategies that contribute to overall sales success.