Risk Compliance Officer

CoFee is a fintech platform developed by KeyValue that helps educational institutions including dance academies, sports academies, tuition centres, play schools, coaching centres, and schools streamline their fee collection. Our platform offers automated payment reminders, WhatsApp-based payment links, and seamless integration with payment gateways enabling direct settlement to institution accounts.

We are looking for a Compliance & Risk Officer to lead merchant screening, risk assessment, and compliance functions. You will ensure only legitimate institutions use our platform and help prevent fraud.

Note: Regulatory KYC (PAN, GST, Bank verification) is handled by our payment partner Cashfree. This role focuses on business due diligence - verifying that merchants are legitimate and operational.

What You Will Do

Merchant Screening & Onboarding

• Screen new merchants before onboarding - check online presence, reviews, and complaints
• Coordinate physical verification visits to confirm merchant premises exist
• Conduct reference checks with existing students or parents
• Approve or reject merchant applications based on risk assessment

• Monitor transactions for suspicious patterns like unusual volume spikes or multiple refunds
• Track merchant complaints and escalate potential fraud indicators early
• Conduct periodic reviews of active merchants

• Lead investigation when merchant fraud is suspected or reported
• Coordinate with legal team on documentation and evidence preservation
• Serve as point of contact for law enforcement when required

• Develop and maintain compliance policies and SOPs
• Ensure compliance with RBI guidelines, IT Act, and Consumer Protection Act
• Train internal teams on red flag identification and escalation

Education

• Graduate in Law, Commerce, or Business Administration (CA, CS, LLB, or MBA preferred)
• 3-5 years in compliance, risk, operations, or fraud investigation
• Fintech, payments, banking, or NBFC background preferred
• Familiarity with RBI regulations and KYC/AML norms

• Strong analytical and investigation skills
• Good documentation and report writing
• Clear communication with stakeholders, merchants, and authorities
• Ability to make decisions under pressure

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