HR Services Associate

About Kinaxis
Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but its really our people who give us passion to always seek ways to do things better. As such, were serious about your career growth and professional development, because People matter at Kinaxis. ?
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers.
Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work Certified TM .?Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration.
Location
Chennai, India
Our Global HR Services team acts as the central point of contact for all employee life cycle operations, maintaining our HR global policies and processes, and providing exceptional HR transactional guidance and employee experience to a global employee base. Our team strives to create an environment in which all employees can thrive and do their best work. The HR Services Associate is responsible for executing a broad range of tasks within the Hubs service scope, ensuring consistent and high-quality delivery aligned with established processes and procedures. This role also fosters collaboration with colleagues across the broader HR team to enhance the employee and manager experience. Additionally, the HR Services Associate may contribute to team development by mentoring or training less experienced members of the HR Service Hub team.
The HR Services Associate is a key member of the HR Services Hub team, committed to delivering exceptional support for HR inquiries, providing a best-in-class onboarding experience, managing content effectively, and ensuring efficient processing of HR transactions. With a focus on delivering exceptional customer service, this role supports employees, managers, and HR sub-functions.
What You Will Do

• Oversee the onboarding processes for the Asia Pacific region, ensuring a seamless and high-quality experience for new hires while driving continuous improvement. Take full ownership of the end-to-end onboarding, benefits administration, and background check processes, maintaining accuracy and delivering a best-in-class onboarding experience.
• Lead the management of all HR data change processes, ensuring accuracy and efficiency. Continuously identify and implement improvements to transaction workflows, with a focus on enhancing manager self-service capabilities and promoting self-service adoption among managers and employees.
• Utilize ServiceNow as the primary tool for case and content management, responding to routine (Tier 1) inquiries and efficiently escalate complex issues (Tier 2/3) to the appropriate subject matter experts.
• Support regional HR team members to enhance and develop the HR services procedures, systems, and processes, while creating global standards. Maintain, administer, and update case management tool on an ongoing basis
• Perform a range of HR transactional and administrative tasks, including creating and maintaining employee records, supporting offboarding processes, generating standard reports, assisting with audits and compliance requests, and contributing to the publication of HR articles.
• Lead and/or support on special projects and initiatives related to process improvements, employee and manager self-service, and/or technology implementations as needed.
• Contribute to the maintenance and continuous improvement of Hub operating procedures and guidelines
  

What we are looking for

• College diploma or university degree in Human Resources, Business Administration, or a related field, or equivalent experience
• 3-5 years of relevant experience in HR operations and/or HR Shared Services in a dynamic, fast-paced, and global environment
• Experience with HRIS, case management, and content management tools
• Proven experience managing employee lifecycle events and transactions with a strong customer service focus (preferred)
• Proficiency in HRIS systems such as SuccessFactors, Workday, or similar platforms
• Exceptional communication, interpersonal, and customer service skills
• Strong collaborative mindset, with the ability to work effectively in a matrix organization
• Excellent attention to detail and strong organizational skills
• Ability to adhere to well-defined processes and operating procedures while driving continuous improvement
• Strong time management skills with the ability to prioritize and escalate tasks as needed
• Ability to thrive in an agile, rapidly changing environment, with a sense of urgency for high-priority tasks
  

#Intermediate #On-site #Full-time

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Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons
  

For more information, visit the Kinaxis web site at www.kinaxis.com or the companys blog at http://blog.kinaxis.com .
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [HIDDEN TEXT]. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.