SLA - Contract Management - Chennai

Job Title: Assistant Manager SLA (Internal Contract) Coordinator
Location: Chennai
Department: Banking Platform IT
Experience: Minimum 10 years
Education: Bachelors Degree or equivalent

About the Role:

We are looking for an experienced SLA (Internal Contract) Coordinator to join our Banking Platform IT team. The role involves managing and coordinating service level agreements related to internal contracts, ensuring compliance, and collaborating with global stakeholders across multiple regions including APAC, Americas, Europe, and MEA.

• Coordinate SLA (Internal Contract) issuance in collaboration with internal teams, project managers, and beneficiaries
  
• Manage SLA signatures by coordinating with onshore managers, beneficiaries, and service providers
  
• Ensure legal documentation delivery aligns with project deliverables and escalate issues as needed
  
• Produce and monitor KPIs related to SLA compliance and performance
  
• Schedule, prepare, and lead committee meetings related to SLA governance
  
• Coordinate with Legal and Compliance teams to adapt SLAs per regulatory requirements including data protection and IT security standards
  
• Initiate contracts upon deployment of purchases or in-house applications
  
• Conduct regular service reviews with beneficiaries and providers to track KPIs and service quality
  
• Manage controls and governance processes for SLAs to ensure adherence and continuous improvement

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Preferred candidate profile

• 10 years of relevant working experience in SLA (IC -Internal Contract)
• Fluency in English both oral and written (mandatory)
• Ability to work in an international environment
• Knowledge of Legal documentation, Data Protection (GDPR), IT Security
• PPT, Excel also Power BI will be helpful

Legal experience or background is preferred on internal or external contract.

Interested candidates may please drop updates resume on meghana.narasimhan@kiya.ai