Application System Analyst

Your Job
Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Global Services India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGSI rapidly scales up its operations in India, it’s employees will get opportunities to carve out a career path for themselves within the organization.
Our Team

• Coordinating with different teams, vendors, KGS Help Desk and System Coordinators resolve issues and ensure systems are running nominally.
• Understand and resolve root causes of anomalies.
• Provide analysis and problem definition for production issues.
• Ensure system availability by reviewing and helping set system maintenance schedules.
  

What You Will Do

• Perform development and automation tasks as planned in sprint board.
• Implement procedures to actively improve system supportability.
• Proactively monitor application processes for all systems in a shift during 7:30 AM to 7:30 PM IST from Monday to Sunday on rotation basis not extending 40 hours a week.
• Manage and own all tickets in Service Now (SNOW) queue, responding based on specified ticket priority and in keeping with Service Level Agreements (SLA) time commitments, delegating responsibility as needed.

• Respond to automated system alerts for all applications, servers, databases, etc.
• Escalation and notification of outages and production issues to customers, IT teams, and management as necessary
• Possess and build knowledge of the business processes and applications.
• Understand system criticality and business impact.
• When necessary, execute migrations in staging and production environments to include the installation of required software on Servers.
• Proactively identify areas of risk to bring about awareness and to recommend solutions to eliminate or limit risks
• Provide a detailed hand off, verbally or written, of support issue(s) to next OnCall responsible team member, Service queue management, and application process monitoring teams.
  

Who You Are (Basic Qualifications)

• Ability to perform Level-2 (L2) support activities along with Level-1 (L1) activities.
• Windows Operating System capabilities and background
• Experience working with SQL Server, Oracle and/or Mongo DB database from an application support perspective.
• Exposure to CloudWatch AWS monitoring
• Bachelors degree or higher in MIS, computer science, computer engineering, math, or related field

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  Get Hired
• Familiarity with ServiceNow ticketing and queue management
• Good AWS Cloud technology understanding
  

What Will Put You Ahead

• Knowledge and experience of build and deployment
• Support Experience in AWS and managing the CI/CD (continuous integration/continuous development)
• Exposure to infrastructure monitoring tools such as Logic Monitor and SolarWinds
• Ability to perform troubleshooting steps, fix code to a certain level, perform DevOps activities.
  

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidates knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
"KOCH is an Equal Opportunity Employer"