Operations Specialist, DCCP - T&S

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability capitalism and others. leader with repeated recognitions by Forbes , Corporate Knights for clean KONEs vision is to create the Best People Flow experience by providing ease, effectiveness and experience to our customers and users. In line with our strategy, Sustainable Success with Customers, we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all of our operations. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market. KONE Technology and Innovation Unit (KTI) is where we combine the physical world escalators and elevators with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies. KONE IT is a global team of expert professionals working along with business functions and area teams to develop new capabilities and enable new business opportunities. We are trusted partners of KONE business lines and functions to develop, transform, manage and run their information technology solutions. We support KONE in its digital transformation journey by introducing e.g. digital cloud-based IT services, artificial intelligence (AI) and automation to support productivity, business growth and technological disruption. Sustainability, curious mindset and innovation are at the core of everything we do, and this makes us an integral part of KONEs success.
https://www.kone.com/en/careers/professionals-and-technical-experts/it-professionals.aspx
Role Description
The Operations Lead ensures that KONEs Data Center & Cloud platform servicesincluding GitHub Enterprise, on?prem Data Center, AWS, and Azure platformsoperate reliably, securely, and efficiently.
This role drives operational excellence, service continuity, automation, cost optimization, and lifecycle management across hybrid cloud environments.
Additionally, the Operations Lead serves as Scrum Master for the platform teams and is a key driver of FlowIT and AIOps adoption, improving workflow transparency, operational efficiency, and intelligent automation across the platform ecosystem.
Primary/Main Tasks & Areas Of Focus
Operational Excellence & Service Continuity

• Lead day-to-day operations across Data Center, GitHub Enterprise, AWS, and Azure environments, ensuring high performance, availability, and scalability.
• Manage incidents, problems, and changes in alignment with KONE ITSM processes.
• Drive root-cause analysis and implement corrective and preventive actions.
• Monitor and govern platform health, KPIs, resilience, and security posture.
• Forecast capacity needs and plan platform scalability.
• Ensure compliance with cybersecurity, data privacy, and regulatory requirements.
  

Platform Operations & Engineering Collaboration

• Work closely with Platform Owners, Engineers, and Architects to improve reliability, operational quality, and automation capabilities.
• Promote modern DevOps practices including IaC, CI/CD, and automated monitoring.
• Maintain accurate documentation, operational procedures, runbooks, and service descriptions.
• Support platform lifecycle management, upgrades, modernization initiatives, and roadmap execution.
  

Vendor & Stakeholder Management

• Manage and govern relationships with cloud providers, data center vendors, and managed service partners.
• Drive cloud cost management and optimization.
• Ensure SLA adherence and performance monitoring across all providers.
• Provide transparent communication on operational risks, priorities, and improvements to stakeholders.
  

Scrum Master Responsibilities

• Facilitate sprint ceremonies including stand-ups, planning, retrospectives, and backlog grooming.
• Support Product Owners with backlog structure, prioritization, and cross-team flow alignment.
• Track team KPIs/OKRs and steer continuous improvement efforts.
• Remove impediments and streamline delivery workflow across distributed teams.
• 
  Reinforce Definition of Ready (DoR), Definition of Done (DoD), and quality gates.
  

FlowIT Governance & Adoption

• Champion FlowIT methodology within the platform ecosystem.
• Integrate FlowIT principles into incident, change, demand, and operational workflows.
• Utilize FlowIT metrics such as flow efficiency, lead time, WIP, and throughput to identify bottlenecks and drive improvements.
• Embed flow visualization and flow-aligned decision making into team ceremonies.
• Coach teams and stakeholders on FlowIT roles, governance, and optimal flow practices.
• Ensure FlowIT tools, dashboards, and reporting are incorporated into day-to-day operations.
  

AIOps Adoption & Intelligent Automation

• Lead the adoption of AIOps (Artificial Intelligence for IT Operations) across Data Center & Cloud platforms.
• Introduce AI-driven monitoring, anomaly detection, predictive analytics, and automated remediation capabilities.
• Collaborate with Platform Owners, Architects, and Engineers to integrate AIOps tooling into existing telemetry, logging, and event streams.
• Define use cases for noise reduction, intelligent alerting, automated RCA, and auto-healing to improve operational resilience.
• Ensure AIOps insights feed into FlowIT dashboards, operational KPIs, and backlog priorities.
• Evaluate and adopt new AI/ML-based tools that enhance operational efficiency, reliability, and delivery speed.
• Promote responsible AI governance and alignment with KONEs technology and security standards.
  

Continuous Improvement & DevOps Culture

• Foster a culture of automation-first thinking, operational discipline, and continuous improvement.
• Encourage knowledge sharing, cross-team collaboration, and strong documentation culture.
• Identify opportunities for modernization, cost efficiency, and service quality enhancement.
  

Required Experience
Technical Competencies

• Strong expertise with AWS, Azure, and on-prem Data Center technologies.
• Knowledge of networking, monitoring, virtualization, storage, and security concepts.
• Experience with CI/CD pipelines, IaC tooling, observability platforms, and automation frameworks.
• Familiarity with GitHub Enterprise administration is an advantage.
• Competency in using AI?powered tools (e.g., AIOps platforms, AI-assisted runbooks, predictive analytics, AI-enhanced monitoring).
• Understanding of AI/ML principles related to anomaly detection, event correlation, and predictive operations.

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Leadership & Collaboration Skills

• Strong communication skills in a global, multicultural environment.
• Ability to coordinate complex cross-functional work and lead distributed teams.
• Experience in vendor management and enterprise-scale technology governance.
• Strong organizational, prioritization, and stakeholder management capabilities.
  

Scrum Master & FlowIT Skills

• Solid background facilitating Scrum ceremonies and Agile ways of working.
• Practical understanding of FlowIT concepts, metrics, visualization, and governance.
• Ability to coach teams on flow optimization, throughput improvement, and WIP control.
  

AIOps & Intelligent Automation Skills

• Experience working with AIOps concepts, frameworks, or platforms.
• Ability to translate operational challenges into AI/automation opportunities.
• Comfortable experimenting with new AI-based tooling and data-driven practices.
  

Preferred Skills

• 5+ years in cloud, data center, or platform operations roles.
• Previous experience as an Operations Lead, SRE Lead, or equivalent.
• Experience deploying or operating AIOps tooling or AI-enhanced monitoring systems.
• Experience in global enterprise environments with complex hybrid cloud ecosystems.
  

What We Offer

• Opportunity to drive the operational maturity of KONEs strategic cloud and data center platforms.
• A role at the intersection of technology leadership, agile ways of working, and AI-driven innovation.
• Collaboration with skilled global teams across Finland and India.
• An influential position shaping platform operations, FlowIT ways of working, and next-generation AIOps capabilities.
  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/