Customer Assistance Manager-Personal Loan-Hardship Assistance Unit

We are seeking a dedicated and empathetic professional to manage our Personal Loan-Hardship Assistance Unit. This unit specializes in providing tailored support to customers experiencing financial hardships, ensuring they receive the necessary assistance and guidance. The manager will lead a team of customer service representatives, overseeing their performance and providing training to ensure a high standard of customer service. This role requires strong leadership skills, a customer-centric approach, and the ability to navigate complex financial situations with empathy and expertise.